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The Art of Customer Service with Geoff Lai
In this episode we chat with Geoff Lai from Strategic Brokers about his leap from JB Hi-Fi’s customer service legend to crushing it in the mortgage broking game. Geoff reveals how his retail experience shaped his approach to client relationships.
Posted in Perspectives

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We’re a leading IT specialist providing premium services and support to businesses across Australia’s eastern seaboard. Our strength lies in our size – big enough to tackle complex projects yet small enough to pick up the phone when you call.  At All IT Services, our approach is refreshingly straightforward - no endless wait times or tech jargon. Just real people with genuine passion and expertise in IT solutions.

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