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Strata Management · StrataMaster

StrataMaster IT Support, Hosting & Cyber Security

The managed IT partner for strata firms running MRI StrataMaster. From SQL tuning and version upgrades to Microsoft 365 integration and cyber protection — we keep StrataMaster fast, secure, and quietly reliable.

Book a StrataMaster Review 1300 425 548
StrataMaster Environment Layers we manage
Application MRI StrataMaster, version upgrades, integrations
Database SQL Server, index tuning, maintenance jobs
Infrastructure On-prem / Azure / Citrix / RDS hosting
Microsoft 365 Outlook, Word, Excel integrations & mailboxes
Security & Backup MFA, Essential Eight, immutable SQL backups
The IT team that speaks StrataMaster.

StrataMaster is the backbone of dozens of Australian strata firms — trust accounts, levy runs, AGM notices, owner correspondence, maintenance tickets and compliance records all funnel through it. When it's slow, wedged on an upgrade, or exposed to attack, the damage ripples into every part of the business.

We support StrataMaster every day. We know how the SQL database behaves under load, how the Outlook and Word integrations break, how to sequence a version upgrade without breaking the weekend, and what the MRI support desk actually wants to see in a ticket.

How We Support StrataMaster

Everything Around StrataMaster, Managed

MRI owns the product. We own everything around it — the infrastructure it runs on, the integrations that feed it, the security controls that protect it, and the people who use it.

Hosting & Infrastructure
On-premise SQL Server management, private-cloud hosting on Azure, or running alongside MRI's hosted StrataMaster offering — we make sure the underlying platform is correctly sized, patched and monitored. Citrix and RDS session tuning included.
Version Upgrades
We plan, test and execute StrataMaster version upgrades in a staging environment first — so go-live happens after hours with a rehearsed rollback plan, not on a Monday with fingers crossed. Every upgrade has documented steps before we touch production.
Performance Tuning
SQL index maintenance, storage I/O optimisation, Citrix/RDS session configuration, network path review and client-side Office tuning. Real engineering — not just a reboot. We find the actual bottleneck and fix it at the source.
Microsoft 365 Integration
Outlook, Word and Excel integrations that hold up through Office updates. Shared mailboxes for portfolio teams, distribution lists, and mail-merge signatures that don't break after every StrataMaster update. We keep the integration intact, not just working on day one.
User Provisioning & Access
Role-based access for portfolio managers, accounts team and administrators — with joiner/mover/leaver workflows tied into your HR system. MFA is non-negotiable. New starters provisioned in under 30 minutes via Microsoft 365 and Intune automation.
Backup & Disaster Recovery
Immutable, tested backups of the StrataMaster SQL database plus your document store — with rehearsed recovery procedures so a ransomware event doesn't end the business. We test restoration, not just backup creation. Recovery that works when you need it.
Cyber Security

Protecting the Owner Data Inside StrataMaster

StrataMaster is a concentrated store of personally identifiable information — owner names, addresses, bank details, insurance records and by-laws with sensitive notes. We harden the environment around it so that data stays yours.

  • MFA on every account, with no exceptions
  • Conditional access policies for remote and mobile sessions
  • Application control on StrataMaster servers
  • Email impersonation protection against strata-targeted scams
  • 24/7 monitoring for suspicious sign-ins and lateral movement
  • Ransomware-proof immutable backups of SQL and document store
Cyber Security Framework Essential Eight Baseline The security standard your cyber insurer and auditor expect — applied specifically to the StrataMaster environment, SQL Server, and the Microsoft 365 tenant your team works in every day. About Our Cyber Services
Common StrataMaster Problems We Fix

If It Happens in StrataMaster, We've Seen It

Most StrataMaster problems aren't StrataMaster bugs — they're infrastructure, configuration, or integration issues that need an IT team who knows the platform to diagnose correctly.

Slow logins and frozen sessions Usually Citrix/RDS profile bloat or SQL index fragmentation — not StrataMaster itself. We identify the actual bottleneck and fix it at the infrastructure layer, not by restarting services and hoping.
Outlook integration breaking after an M365 update We re-register the COM add-in and harden it against the next Office update — so it doesn't break again in three months when Microsoft pushes another patch. A permanent fix, not a temporary workaround.
Mail merges hanging during levy runs We move the bottleneck off the local PC and onto the server where it belongs. Levy runs that previously took hours complete in minutes — and the office doesn't grind to a halt while they run.
Upgrades that go wrong at 2am We rehearse upgrades in a staging copy of StrataMaster first, with rollback steps documented before we touch production. If something goes wrong in staging, we find it there — not at 2am on a Tuesday with the office opening in six hours.
New-starter access taking days to set up We automate provisioning via Microsoft 365 and Intune — typically sub-30 minutes from request to fully configured. StrataMaster role, email, shared mailboxes, device enrolment and MFA all done before they sit down.
Post-merger StrataMaster consolidation We migrate and merge schemes cleanly, preserving financial history and document records. Servers stood up, accounts migrated, mailboxes moved, data consolidated — run in parallel with MRI's data migration specialists.
Common Questions

StrataMaster FAQs

Do you replace MRI's support? No. MRI own the product — we own everything around it. The servers, network, Microsoft 365, devices, backups, cyber security, and end-user support. When a ticket is genuinely a StrataMaster bug, we raise it with MRI and manage it through to resolution with evidence, logs and reproduction steps already attached.
On-prem, hosted, or both? We support all three — traditional on-premise SQL Server, private cloud (typically Azure), and MRI's hosted StrataMaster service. We help you work out which path is right for your firm size and risk profile, and we can migrate between them without losing financial history.
Can you migrate us from another strata platform to StrataMaster? Yes, on the IT side. We stand up the servers, set up user accounts, coordinate Microsoft 365, migrate mailboxes and shared drives, and handle the cutover. MRI and their migration specialists handle the data migration itself — we run in parallel and make sure the IT environment is ready before they start.
What does it cost? Most strata firms run on a per-user managed IT plan that includes StrataMaster support, Microsoft 365, cyber security baseline, backup and helpdesk. We scope it after a free review of your current environment — so you get a number specific to your firm, not a generic estimate.
Ready to Make StrataMaster Quietly Reliable?

Book a Free StrataMaster Review

A free 20-minute review of how StrataMaster is hosted, where the security gaps are, and what a properly supported environment looks like for your firm. No obligation — just clarity.

Book a StrataMaster Review 1300 425 548
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