IT Support & Cyber Security for Property IQ Users
All IT Services manages the Microsoft 365 environment, identity, endpoints, network and cyber security that your Property IQ platform depends on. Your team focuses on managing properties, not IT problems.
Property IQ is your platform. The environment around it is ours.
Property IQ manages your levy runs, trust accounts, owner correspondence, maintenance requests, AGM packs and owner portal. It is the busiest application in the firm, which means the identity, network, device and security stack around it has to be rock-solid.
We are the Property IQ IT support partner that keeps that environment reliably available. Even on a Monday morning in levy season, even on AGM day, even when Microsoft pushes an Office update that breaks mail merge for the third time that year.
We don't touch Property IQ. We run the entire environment it depends on.
How We Support Property IQ Firms
We diagnose Property IQ slowness properly: browser, endpoint, ISP, DNS or network path. We fix the actual cause and give you a written report so your team knows what changed and why.
Outlook, Word, Excel and Teams configured to work properly with Property IQ mail merges, levy statements and document generation. Signatures correct, PDFs clean, no manual workarounds.
Phishing-resistant MFA, conditional access and device compliance so only authorised people on compliant devices can reach Property IQ and owner data. Role-aligned access tiers for portfolio managers, levy officers and committee admins.
Proactive monitoring and priority response aligned to your levy cycle, EOFY and AGM season. Maintenance is scheduled outside these windows so downtime never coincides with your busiest days.
Power BI and Excel connectivity to Property IQ reporting, shared report libraries and row-level security so the right portfolio numbers reach the right people, securely and on schedule.
Australian helpdesk for everyday Property IQ environment issues on a seven-day roster. New-starter provisioning completed before their first coffee: Microsoft 365, access, device, VoIP and email signature.
Property IQ holds owner data. It needs proper protection.
Owner names, addresses, bank details, insurance records and meeting minutes. Property IQ is a concentrated source of personally identifiable information. Under the Privacy Act and Notifiable Data Breach scheme, you hold that data in trust.
MFA and Conditional AccessPhishing-resistant multi-factor authentication deployed to every Property IQ user, with sign-in blocked from non-compliant devices.
Email Impersonation ProtectionDMARC, DKIM and SPF configured correctly to stop business email compromise targeting Property IQ trust account correspondence.
24x7 Endpoint MonitoringMicrosoft Defender for Business managed and tuned across every device that touches Property IQ, with after-hours response included.
Property IQ Problems We Fix
Usually a local network, ISP or DNS issue, not the platform. We trace the exact bottleneck, prove it with data, and fix it. No guessing, no "have you tried restarting it."
We re-harden the Property IQ and Office integration, test levy statements and AGM packs end-to-end, and monitor for regressions after future updates.
We rebuild the permissions model so portfolio teams see only what they should, and nothing more. Named delegates, clean naming conventions, auditable from day one.
We roll out phishing-resistant MFA with minimal disruption: conditional access first, then Authenticator app, then hardware keys for high-privilege roles. Done in days, not months.
We build the Essential Eight evidence pack your insurer needs: MFA coverage reports, patch currency, vulnerability scan results and documented controls. We attend the renewal meeting if needed.
We handle network, identity, devices, VoIP, printers and training rooms, coordinated with Property IQ's onboarding team so the IT side never holds up the data migration.
Common Questions About Property IQ IT Support
No. Property IQ own the platform and we own everything around it: Microsoft 365, identity, devices, network, printers, VoIP, backup, cyber security and end-user helpdesk. When a ticket is genuinely a Property IQ platform issue, we raise it with their support team and manage it to resolution so your staff don't have to chase two parties.
Yes. We handle the IT side of the cut-over: Microsoft 365 identity, email signatures, browsers, shared drives, VPN decommissioning, printers, training rooms and endpoint security. We work alongside Property IQ's onboarding team. They run the data migration, we run the environment, so both workstreams stay in sync.
Most "slow Property IQ" complaints trace back to the endpoint or the network: ageing devices, saturated internet at peak time, misconfigured DNS, or a browser starved of memory. We measure each layer with tooling, fix the actual cause, and give you a written report your team and board can trust. We don't reboot and call it resolved.
Head office is Brookvale on Sydney's Northern Beaches, with onsite coverage across Sydney, North Sydney, Brisbane, Melbourne and Orange. Remote Property IQ IT support is available nationwide on a seven-day roster. Most issues are resolved remotely within the hour, and onsite is dispatched when hands-on work is genuinely needed.
Ready for Property IQ that just works?
Book a free 20-minute Property IQ IT review. We will identify where your environment is fragile, where it is exposed, and what a properly run strata IT stack should cost your firm.