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Level 2 Service Engineer
Now Hiring · Brookvale, Sydney NSW
Level 2
Service Engineer
Technical Excellence Meets Client Impact · Field & Remote
The Role
We're growing our technical team and looking for an experienced Service Engineer to deliver intermediate-level technical support, handle escalated incidents, provide onsite engineering services, and mentor our Level 1 team.
This is more than a "tickets and fixes" role. You'll work across diverse client environments, solve complex technical challenges, contribute to project delivery, and help shape the skills and capabilities of our service desk team. If you're ready to take ownership of technical outcomes while building strong client relationships, this is your opportunity.
What You'll Do
- Resolve escalated incidents and service requests, both remotely and onsite.
- Provide engineering support for Microsoft 365, Active Directory, networking, and cloud technologies.
- Travel to client sites for installations, maintenance, and complex troubleshooting.
- Mentor Level 1 analysts and contribute to documentation and process improvement.
- Support project delivery, including server builds, migrations, and application rollouts.
- Maintain accurate records and follow established processes.
What We're Looking For
- 3–5 years' IT support or engineering experience at L2 level.
- Strong skills in Windows Server, Microsoft 365, networking, and remote support tools.
- Excellent communication and client relationship skills.
- Organised, proactive, and able to manage multiple priorities.
- Willingness to participate in an on-call roster and travel to client sites as needed.
- Right to work in Australia and a full Australian driver's licence.
Why Join Us
We're growing fast, winning new clients, and rolling out big plans for the year ahead. With new frameworks for company and career development, there's never been a better time to join.
Our Values
We take time to learn our clients' businesses, ask the right questions, and come prepared with context before we act.
We keep things clear and human. Explain the why and the what, set expectations, and follow up so clients always know where things stand.
We take responsibility end-to-end. If it's ours, we see it through and do the right thing, even when it's hard.
About Us
We're a vibrant, switched-on team located across Brookvale/Sydney, Brisbane/Gold Coast, Melbourne, and Orange. Around since 2005, we love making support feel easy, friendly, and even a little bit fun. Our clients — from buzzing hospitality venues to inspiring not-for-profits and sharp financial services firms — count on us to keep their tech running smoothly so they can focus on what they do best.
Application Questions
Apply for this role
Send your resume and a brief cover letter explaining why this role interests you to careers@allitservices.com.au
We also welcome a two-minute video introduction. It is not required, but candidates who include one tend to move through the process faster. A phone or webcam recording is fine. Use the time to introduce yourself, share what drew you to IT and service delivery, and tell us what you genuinely enjoy about the work.
We are not accepting applications from recruitment agencies. Direct applicants only, thank you.