IT Careers At All IT Services
If you thrive on solving complex tech puzzles, take pride in delivering exceptional service, and love a bit of banter… then you've come to the right place!
Whether you're a seasoned professional or just embarking on your journey in the IT world, we're always on the lookout for passionate, tech-savvy individuals to join our team.
Check out the positions we currently have available and take the first step towards your new career!
Level 3 IT Engineer — Remote (Philippines)
Level 3 IT Engineer
What We Offer
- Permanent full-time position with stable, growing Australian MSP
- Competitive salary aligned to senior L3 experience
- Paid leave and Philippine public holidays
- Funded certifications and ongoing training budget
- Genuine career progression into senior engineer, team lead, or specialist tracks
- Direct exposure to modern Microsoft and Azure environments
- Supportive team culture with established processes (EOS-based operating model)
Preferred Certifications
One or more strongly preferred:
How To Apply — Read Carefully
Your application must include a two-minute video of yourself in which you:
- Introduce yourself
- Walk us through your technical experience, particularly across Microsoft 365, networking, and server administration
- Describe a complex incident or escalation you personally resolved, and what you learned from it
- Confirm your availability for varying shifts including weekends
Applications submitted without a two-minute video will not be reviewed. No exceptions.
The video does not need to be professionally produced — a clear phone or webcam recording is fine. We are assessing your communication, English fluency, and presence, not your video editing skills.
About The Role
We are seeking a high-calibre, autonomous Level 3 IT Engineer to join our service delivery team. This is a senior technical role where you will own the most complex tickets, drive incident resolution, mentor junior engineers, and act as a final escalation point before vendor engagement. You will work across our entire Australian SMB and mid-market client base, supporting environments built around Microsoft 365, Windows Server, Azure, and modern networking stacks.
This role suits an engineer who takes genuine ownership, communicates clearly under pressure, and treats every client environment as if it were their own. You will not be hand-held — you will be trusted to investigate, decide, document, and act.
Key Responsibilities
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Microsoft 365 Administration
Manage and optimise tenant configurations across Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Entra ID (Azure AD), Defender for Office 365, and Purview. Lead tenant migrations, conditional access policy design, MFA enforcement, identity hardening, licensing optimisation, and complex mail flow troubleshooting. Implement and maintain compliance and DLP policies aligned to client requirements.
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Network Administration
Design, configure, and troubleshoot SMB and mid-market networks including firewalls (Fortinet, Sophos, Meraki), managed switches, VLANs, site-to-site and client VPNs, SD-WAN, wireless infrastructure, DNS, DHCP, and routing. Lead network performance investigations and capacity planning.
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Server Administration
Administer Windows Server (2016 through 2025), Active Directory, Group Policy, DNS, DHCP, file and print services, Hyper-V, and on-premises to Azure hybrid environments. Perform Azure IaaS/PaaS deployments, backup architecture (Veeam, Datto, Acronis), patching strategy, and disaster recovery testing.
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Escalations & Complex Incidents
Act as the senior technical escalation point for L1 and L2 engineers. Own P1 and P2 incidents end-to-end, lead root cause analysis, coordinate vendor escalations, and produce post-incident reports. Make judgement calls on workarounds versus permanent fixes.
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Customer Support & Relationship
Communicate confidently and professionally with end users, IT managers, and C-level stakeholders. Translate technical concepts into plain language. Maintain ownership of tickets through to verified resolution and client satisfaction.
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Project Work
Lead or contribute to client-facing projects including M365 migrations, server refreshes, network upgrades, security uplifts, and cloud transitions. Produce scoping documentation, runbooks, and as-built reports.
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Documentation & Continuous Improvement
Maintain accurate documentation in IT Glue. Contribute to internal knowledge base articles, standard operating procedures, and process improvement initiatives. Identify recurring issues and drive permanent solutions.
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Mentorship
Provide informal coaching and technical guidance to L1 and L2 engineers. Review tickets, share knowledge, and help raise the technical capability of the wider service delivery team.
Required Experience & Skills
- Minimum 5 years' experience in an MSP environment in a senior technical role
- Demonstrable expertise across Microsoft 365 administration at tenant scale, including hybrid identity scenarios
- Strong Windows Server administration including Active Directory design and troubleshooting
- Practical Azure administration experience (IaaS, identity, networking, backup)
- Solid networking fundamentals: TCP/IP, routing, firewalls, VLANs, VPN, wireless
- Confident with PowerShell scripting for administration and automation
- Experience with PSA and RMM platforms (HaloPSA, ConnectWise, Datto, NinjaOne, or similar)
- Backup and disaster recovery platform experience (Veeam, Datto, Acronis)
- Demonstrated ability to lead incident response under pressure
- Excellent ticket hygiene, time management, and documentation discipline
Non-Negotiable Requirements
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Fluent English — written and spoken, at a level where you can lead a phone conversation with an Australian business owner, draft a clear post-incident report, and de-escalate a frustrated client without supervision. We will assess this throughout the recruitment process.
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Availability for varying shifts including weekends — our service desk operates extended hours and weekend coverage. You must be genuinely available and willing to work a rotating roster, including evening shifts, early morning shifts, and weekend on-call rotations.
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High autonomy — this role is not for engineers who need constant direction. You will be expected to triage, investigate, decide, and act with minimal supervision, while knowing when to ask for input.
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Reliable home office setup — stable high-speed internet (minimum 50/20 Mbps with backup connection), quiet professional working environment, headset, and a UPS or equivalent power redundancy.
To Apply
Send your resume, a brief cover letter explaining why you're interested in this role, and your two-minute video to:
Your video must be included with your application. Applications submitted without a video will not be reviewed.
Please note: We are not accepting applications or inquiries from recruitment agencies for this position. Direct applicants only, thank you.
Level 2 Service Engineer/Field Engineer - Sydney, NSW
We Are Hiring
Service Engineer/Field Engineer (L2)
Service Engineer/Field Engineer (L2) – Technical Excellence Meets Client Impact
Location: Sydney, NSW
Your Opportunity
We're growing our technical team and looking for an experienced Service Engineer to deliver intermediate-level technical support, handle escalated incidents, provide onsite engineering services, and mentor our Level 1 team.
This is more than a "tickets and fixes" role. You'll work across diverse client environments, solve complex technical challenges, contribute to project delivery, and help shape the skills and capabilities of our service desk team. If you're ready to take ownership of technical outcomes while building strong client relationships, this is your opportunity.
Role Overview
What you'll do
- •Resolve escalated incidents and service requests, both remotely and onsite.
- •Provide engineering support for Microsoft 365, Active Directory, networking, and cloud technologies.
- •Travel to client sites for installations, maintenance, and complex troubleshooting across Sydney (a current driver's licence is required).
- •Mentor Level 1 analysts and contribute to documentation and process improvement.
- •Support project delivery, including server builds, migrations, and application rollouts.
- •Maintain accurate records and follow established processes.
What We're Looking For
- •3–5 years' IT support or engineering experience at L2 level.
- •Strong skills in Windows Server, Microsoft 365, networking, and remote support tools.
- •Excellent communication and client relationship skills.
- •Organised, proactive, and able to manage multiple priorities.
- •Willingness to participate in an on-call roster and travel to client sites as needed.
- •Right to work in Australia and full drivers licence.
Why Join Us?
We're growing fast, winning new clients, and rolling out big plans for the year ahead. With new frameworks for company and career development, there's never been a better time to join. As our team evolves, so do the opportunities — step in now and grow with us.
- •Competitive salary and career development opportunities in a growing company.
- •Impact and variety across technology and clients.
- •Supportive, close-knit team culture.
- •Exposure to varied clients and technical challenges.
- •Ongoing training, mentorship, and clear advancement pathways.
Our Values
We live by three core values that shape everything we do:
- •Understand – We take the time to learn our clients' businesses and environments, ask the right questions, and come prepared with context before we act.
- •Communicate – We keep things clear and human: explain the why and the what, set expectations, and follow up so our clients always know where things are at.
- •Own it – We take responsibility end-to-end. If it's ours, we see it through, keep people informed, and do the right thing even when it's hard.
About Us
We're a vibrant, switched on small team located across Brookvale/Sydney, Brisbane/Gold Coast, Melbourne and Orange. We've been around since 2005 and love to make support feel easy, friendly, and even a little bit fun. Our clients, ranging from buzzing hospitality venues to inspiring not-for-profits and sharp financial services firms count on us to keep their tech running smoothly, so they can focus on what they do best.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- Do you have customer service experience?
- Do you have a current Australian driver's licence?
To Apply
Send your resume and a brief cover letter explaining why this role interests you to:
A two-minute video introduction is a great way to stand out. Use the time to introduce yourself, share what drew you to IT and service delivery, and tell us what you genuinely enjoy about the work. A phone or webcam recording is all you need, no editing required.
Please note: We are not accepting applications or inquiries from recruitment agencies for this position. Direct applicants only, thank you.
Level 1 Service Desk Analyst - Sydney, NSW
Service Desk Analyst
Build Your IT Career With A Growing Team
Your Opportunity
We're expanding our service desk team to support both our growth and the career progression of our existing staff. This is your chance to join a switched-on IT services provider where your skills will be valued, your development supported, and your contribution recognised.
You'll work with a diverse client base — from hospitality and not-for-profits to financial services — delivering remote support and service desk fulfilment that keeps their businesses running smoothly. This role offers the perfect balance: structured processes to guide you, challenging work to grow you, and a supportive team to back you.
What You'll Do
- Be a first point of contact for client support calls
- Provide remote support for end-user devices, Microsoft 365, Active Directory, and business applications
- Escalate complex issues to Level 2 engineers with clear documentation
- Communicate proactively with clients, keeping them informed at every step
- Maintain accurate ticket notes and contribute to team documentation
What We're Looking For
Essential
- 1 year or more of MSP and IT support or service desk experience
- Solid understanding of Windows environments, Microsoft 365, and Active Directory basics
- Strong customer service and communication skills
- Systematic troubleshooting and ability to follow documented processes
- Excellent time management and organisational skills
- Right to work in Australia and full driver's licence
Desirable
- Experience with ticketing systems (Halo, Autotask, ConnectWise or similar)
- Familiarity with remote support tools
- Exposure to basic networking concepts and cloud technologies
- Relevant certifications (CompTIA A+, Microsoft 365, ITIL Foundation) or willingness to pursue them
Why Join Us
We're growing fast, winning new clients, and rolling out big plans for the year ahead. With new frameworks for company and career development, there's never been a better time to join. As our team evolves, so do the opportunities — step in now and grow with us.
- Competitive salary and career development opportunities in a growing company
- Impact and variety across technology and clients
- Supportive, close-knit team culture
- Exposure to varied clients and technical challenges
- Ongoing training, mentorship, and clear advancement pathways
Our Values
Understand
We take the time to learn our clients' businesses and environments, ask the right questions, and come prepared with context before we act.
Communicate
We keep things clear and human: explain the why and the what, set expectations, and follow up so our clients always know where things are at.
Own It
We take responsibility end-to-end. If it's ours, we see it through, keep people informed, and do the right thing even when it's hard.
About Us
We're a vibrant, switched-on small team located across Brookvale/Sydney, Brisbane/Gold Coast, Melbourne, and Orange. We've been around since 2005 and love to make support feel easy, friendly, and even a little bit fun.
Our clients, ranging from buzzing hospitality venues to inspiring not-for-profits and sharp financial services firms, count on us to keep their tech running smoothly so they can focus on what they do best.
To Apply
Send your resume and a brief cover letter explaining why you're interested in this role to careers@allitservices.com.au
Please note: we are not accepting applications or inquiries from recruitment agencies for this position. Direct applicants only, thank you.