IT Services Sydney — Managed IT, Cyber Security & Cloud
Reliable IT support, Microsoft 365 management, Essential Eight cyber security and cloud solutions for Sydney businesses — from the CBD to the Hills, the Eastern Suburbs to the Western corridor. Delivered by a local team headquartered in Brookvale, with transparent pricing and a no-surprises monthly invoice.
What are managed IT services in Sydney?
Managed IT services in Sydney are an outsourced model where a local IT provider takes ongoing responsibility for a business’s technology — including helpdesk support, cyber security, Microsoft 365 administration, cloud infrastructure, backups and IT strategy — on a transparent per-user monthly pricing model. At All IT Services, Sydney businesses choose from three plans: IT Essentials at $60/user/month for teams with internal IT, MIT Core from $99/user/month for full managed IT with unlimited support and a 15-minute critical SLA, or MIT Premium from $199/user/month for 7-day support and SMB1001 Level 3 security. Microsoft 365 and security licensing are billed separately at cost.
All IT Services has provided managed IT services to Sydney businesses since 2008 from our Brookvale head office, covering every Greater Sydney suburb with a 5.0-star Google rating across 85+ reviews.
Your Sydney IT Services Partner
Sydney is Australia’s largest business market — and the most demanding. From the financial services head offices in the CBD to the design studios of Surry Hills, the medical centres of Bondi Junction, the strata firms of Chatswood and the manufacturing operations out west, every industry has different IT needs. What unites them is the expectation of always-on technology, watertight cyber security and zero downtime tolerance.
That is what we deliver. All IT Services has been providing IT support and managed IT services to Sydney businesses since 2008. Our head office is in Brookvale on the Northern Beaches, but our coverage extends right across Greater Sydney — we have technicians regularly on site in the CBD, North Sydney, Parramatta, the Inner West, the Eastern Suburbs and the Hills District. For the great majority of issues we resolve them remotely within minutes through our 24/7 monitoring and remote support tools, and when hands-on work is required we are typically on site the same day.
Whether you need full managed IT services, project-based IT solutions, cyber security consulting or co-managed support alongside an internal IT team, we build a service model around how your business actually works.
Sydney IT Services & IT Solutions
A complete IT solutions Sydney capability — from day-to-day IT support through to enterprise cyber security and cloud architecture, all delivered by one local team.
Managed IT Support
Unlimited helpdesk, 24/7 proactive monitoring, patch management, asset management and a dedicated Sydney-based account manager — with transparent per-user pricing and predictable monthly invoicing.
Cyber Security
Essential Eight implementation, endpoint detection and response, email security, MFA enforcement, phishing simulations and security awareness training for Sydney businesses.
Microsoft 365 & Azure
Full Microsoft 365 administration, Teams, SharePoint, Intune, Azure infrastructure, cloud migration and tenant security hardening for Sydney organisations.
Cloud, Backup & DR
Immutable backups, business continuity planning, disaster recovery testing and cloud-first infrastructure design built to keep Sydney businesses trading through any incident.
Internet, Voice & Teams Phone
Business-grade NBN, fibre, SD-WAN, Microsoft Teams Phone, video conferencing and unified communications for Sydney offices, retail sites and venues.
IT Strategy & vCIO
Quarterly business reviews, technology roadmaps, IT budgeting, vendor management and virtual CIO services to align IT investment with your Sydney growth plans.
Managed IT Services Sydney — Pricing
Three transparent pricing plans designed for Sydney small and medium businesses. All plans are quoted on a clear per-user monthly basis with no long-term lock-in.
IT Essentials
Foundational security and automation for Sydney teams with internal IT.
per user / month (ex GST)
- Basic security tooling & automation
- Automated patching & monitoring
- Chat support on a per-hour basis
- Ideal for teams with internal IT
- + $210/hr for support & projects
No minimum users
MIT Core
Our recommended plan — full managed IT for Sydney businesses.
per user / month (ex GST)
- Unlimited remote & on-site support (Mon–Fri)
- EDR, email security & vulnerability scanning
- 24/7 monitoring & proactive patching
- Cyber awareness training
- Dedicated Relationship Manager
- Bi-annual business reviews
- Cyber insurance consulting
- 15-minute critical response SLA
Minimum 10 users
MIT Premium
Premium 7-day support and SMB1001 Level 3 security for Sydney enterprises.
per user / month (ex GST)
- 7-day remote support (8am–8pm)
- Unlimited on-site support (Mon–Fri)
- Advanced monitoring & remediation
- Assigned Technical Lead
- Quarterly business reviews
- Cyber insurance consulting
- After-hours at standard rate (not 1.5×)
- Fastest priority response across all levels
Minimum 25 users
Licensing & platform fees (Microsoft 365, EDR, email security, backups, DNS, cyber awareness training) are quoted separately based on your environment and billed at cost as a transparent pass-through. See full pricing & comparison →
Local Team, Enterprise Capability
Six reasons Sydney small and medium businesses move their IT to All IT Services.
Highest-Rated MSP in Sydney
5.0-star Google rating across 85+ verified reviews from Sydney businesses. Our reputation is built on service that clients voluntarily rave about.
Sydney IT Specialists Since 2008
More than 17 years supporting Sydney businesses through every major shift — cloud, M365, Essential Eight, AI. Stable team, deep institutional knowledge.
One Team, One Bill
IT support, cyber security, Microsoft 365, cloud, voice and internet from a single Sydney provider. One account manager, one consolidated invoice, no vendor sprawl.
Always-On Monitoring
Our systems watch your environment around the clock and resolve most issues before you notice them. Less downtime, more productive Sydney teams.
Essential Eight Aligned
Every plan is built on the ACSC Essential Eight framework. Genuine cyber security maturity for Sydney businesses, not just antivirus and a firewall.
Sydney-Based Engineers
Our engineers work from our Brookvale head office. When you call about an issue, you talk to a Sydney technician who knows your environment — not a script reader on the other side of the world.
IT Solutions Sydney — Built for Every Sector
We specialise in the industries that make up Sydney’s small and mid-market business community.
Strata Management
Australia’s leading strata IT specialist. Property IQ, StrataMax and CRM integrations for Sydney strata firms.
Hospitality & Venues
POS, venue Wi-Fi, digital signage and after-hours support for Sydney pubs, restaurants and hotels.
Healthcare & Allied Health
Privacy Act compliant systems, secure messaging, practice management software and Medicare-ready infrastructure.
Professional Services
Legal, accounting, financial services and consulting firms across Sydney with secure document management and compliance.
Not-for-Profits
Cost-conscious IT, Microsoft non-profit licensing optimisation and donor data security for Sydney NFPs.
Trades & Construction
Mobile-first IT, simPRO/AroFlo support and field connectivity for Sydney construction and trades businesses.
IT Support Sydney — Every Suburb, Every Region
Our Brookvale head office is centrally placed for fast onsite response across Greater Sydney. We support businesses in every region listed below.
Sydney CBD & City Fringe
Sydney CBD, Barangaroo, Pyrmont, Ultimo, Surry Hills, Darlinghurst, Haymarket, Chippendale, Glebe, Redfern.
North Sydney & Lower North Shore
North Sydney, Crows Nest, St Leonards, Lavender Bay, Milsons Point, Cammeray, Neutral Bay, Mosman, Chatswood, Artarmon.
Eastern Suburbs
Bondi Junction, Bondi, Double Bay, Edgecliff, Paddington, Rose Bay, Vaucluse, Randwick, Maroubra, Coogee.
Northern Beaches
Manly, Brookvale, Dee Why, Mona Vale, Warriewood, Narrabeen, Collaroy, Newport, Avalon, Palm Beach.
Inner West
Newtown, Marrickville, Leichhardt, Balmain, Annandale, Rozelle, Stanmore, Petersham, Camperdown, Erskineville.
Upper North Shore
Lindfield, Killara, Gordon, Pymble, Turramurra, Wahroonga, Hornsby, Roseville, St Ives, Frenchs Forest.
Hills District
Castle Hill, Baulkham Hills, Norwest, Bella Vista, Rouse Hill, Kellyville, Pennant Hills, Cherrybrook.
Western & Greater West
Parramatta, Sydney Olympic Park, Rhodes, Macquarie Park, Ryde, Auburn, Blacktown, Penrith.
Sutherland Shire & South
Hurstville, Kogarah, Cronulla, Sutherland, Miranda, Caringbah, Sylvania, Engadine, Mascot, Alexandria.
How We Become Your Sydney IT Department
A four-step transition process refined over 17 years. Most Sydney businesses are fully onboarded within two to four weeks.
Discovery Call
30-minute conversation about your business, your current IT setup and what is and is not working.
Free IT Health Check
We audit your environment — security posture, infrastructure, M365 tenant, backups, risks — and present findings.
Transition Plan
Documentation handover from your current provider, deployment of our monitoring and security tools, staff onboarding.
Go Live & Optimise
You are live on our service desk with a dedicated account manager. Quarterly reviews keep IT aligned with your strategy.
In-House IT vs Managed IT Services in Sydney
For most Sydney small and medium businesses, outsourcing IT delivers better outcomes at lower cost than building an internal team. Here’s why.
| Consideration | In-House IT | Managed IT Services |
|---|---|---|
| Annual service cost (15-user business) | $110,000+ (1 mid-level IT person + tools) | From ~$17,820 (MIT Core: $99 × 15 × 12) |
| Coverage | Business hours, plus whoever is on call | 24/7 monitoring, after-hours support |
| Skill breadth | One person’s skills | Whole team: helpdesk, security, cloud, vCIO |
| Sick leave / annual leave | You’re without IT | Always covered, never absent |
| Scaling up or down | Hire / restructure | Add or remove user licences |
| Tooling (RMM, EDR, SOC) | Separate licences and integration work | Included in monthly fee |
| Strategic IT advice | Limited — focused on day-to-day | Quarterly business reviews + vCIO |
Sydney IT Services FAQ
The questions we hear most often from Sydney business owners considering managed IT services.
How much do IT services cost in Sydney?
All IT Services offers three transparent per-user monthly pricing tiers for Sydney businesses (all ex GST): IT Essentials at $60/user/month for teams with internal IT (no minimum users, support charged at $210/hr), MIT Core from $99/user/month for full unlimited managed IT support with a 15-minute critical-response SLA (minimum 10 users), and MIT Premium from $199/user/month for 7-day support and SMB1001 Level 3 security (minimum 25 users). A 15-person Sydney business on MIT Core pays approximately $1,485 per month in service fees, plus licensing for Microsoft 365, EDR, backups and email security billed at cost (typically around $60/user/month for a standard stack).
What is the difference between IT support and managed IT services?
IT support is reactive — you call when something breaks and pay per ticket or per hour. Managed IT services in Sydney are proactive — an MSP takes ongoing responsibility for keeping your IT working, monitoring it 24/7, applying patches and security controls, and resolving issues before they affect your team. The model uses transparent per-user monthly pricing, which makes IT spend predictable and aligns the provider’s incentives with yours.
Which Sydney suburbs do you cover?
We cover every suburb in Greater Sydney — from the CBD and North Sydney through to the Northern Beaches, Eastern Suburbs, Inner West, Upper North Shore, Hills District, Sutherland Shire and the Greater Western corridor including Parramatta and Penrith. Our Brookvale head office is centrally located for rapid onsite response and we routinely service clients from Manly to Bondi to Parramatta to Castle Hill.
Do you provide IT support Sydney small businesses can rely on?
Yes — small businesses are our largest client segment. We provide IT support Sydney teams of 5 users through to 200+ users depend on every day. Smaller teams typically start with our IT Essentials plan at $60 per user per month for security and automation, then move to MIT Core (from $99 per user per month, minimum 10 users) once they want unlimited managed IT support with a dedicated Relationship Manager.
How quickly do you respond to IT issues?
For critical incidents, our target response time is under 30 minutes for any Sydney client. Most issues are resolved remotely within minutes through our 24/7 monitoring and remote support tools — no waiting for a technician to arrive. When onsite work is required, we typically schedule visits within four business hours and can be on site the same day across most of Sydney from our Brookvale head office.
How do I switch from my current IT provider?
We handle the entire transition. Our standard process covers documentation handover, credential migration, deployment of our monitoring and security tools, vendor liaison and staff onboarding. The transition is designed to be invisible to your team — no downtime, no disruption. Most Sydney businesses are fully migrated within two to four weeks. We also notify your current provider on your behalf if you would like us to.
Do you support Mac IT environments in Sydney?
Yes. Many Sydney creative agencies, architecture firms, design studios and professional services businesses run mixed Mac and Windows environments. We support both platforms equally with monitoring, patching, MDM, security tooling and helpdesk — including Mac-specific tools like Jamf, Kandji and Apple Business Manager.
What cyber security services do you provide for Sydney businesses?
Every plan includes a security baseline: automated patching, endpoint protection and basic monitoring. MIT Core adds Huntress managed EDR, email security with DMARC/DKIM, vulnerability scanning, cyber awareness training and monthly phishing simulations — all aligned to SMB1001 Level 2. MIT Premium adds advanced monitoring and remediation plus SMB1001 Level 3 certification. For regulated Sydney industries we also provide cyber insurance consulting, Essential Eight maturity uplift, penetration testing and compliance reporting against ISO 27001 and SOC 2 frameworks.
Can you manage our Microsoft 365 environment?
Yes — Microsoft 365 management is core to every plan. We handle tenant administration, licensing optimisation, Teams, SharePoint, Intune, Conditional Access, Defender for Office 365, Exchange Online, OneDrive and SharePoint governance. We are a certified Microsoft Partner and have specialist expertise in M365 security hardening for Sydney businesses.
Do you offer co-managed IT for businesses with an internal IT team?
Yes. Many Sydney mid-market businesses have an internal IT manager or systems administrator who handles strategic and business-as-usual work, but needs an MSP to provide overflow helpdesk capacity, after-hours coverage, security tooling and specialist expertise. Our co-managed model wraps around your internal team rather than replacing them.
Do you require a long-term contract?
No. All our managed IT services are month-to-month with no lock-in. We earn your business every month through service quality, not contract terms. If we are not delivering, you can move on with 30 days notice — though after 17 years our typical client tenure is measured in many years, not months.
What Sydney Clients Say
“We use All IT for our medium-sized, highly digitally integrated and somewhat complex business in Manly, Sydney, and have been impressed from day 1 with the level of service. Easy 5 stars.”
Luke Cartwright · Sydney · 5★ Google review
“Incredible team, great IT support provider, responsive, helpful, knowledgeable and proactive. Would highly recommend them to support your business from an IT perspective.”
Lisa Rowell · Sydney · 5★ Google review
“Each time I have emailed them I got an acknowledgement within a few minutes followed by a call soon after, and each time they’ve resolved my issue quickly.”
Vanessa Phillips · Sydney · 5★ Google review
Ready for Better IT in Sydney?
Book a free 30-minute discovery session. We’ll review your current setup, flag the risks, and show you what proactive managed IT looks like for a Sydney business of your size.
IT Services Across Sydney & Beyond
Drill into our location-specific IT services pages for your part of Sydney.
How to Reach Us from Anywhere in Sydney
Our head office sits at Suites 151-153, 117 Old Pittwater Road, Brookvale NSW 2100 — a short drive from the CBD via the Spit Bridge or Warringah Freeway, easily reached from the North Shore via Roseville Bridge, and the natural base for serving the Northern Beaches and Upper North Shore. Most of our work is delivered remotely, but when an onsite visit is needed our engineers cover the entire Greater Sydney area.
Call us on 02 9091 0222, email hello@allitservices.com.au, or drop in for a coffee and a no-pressure chat about your IT.