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case study:
Full IT Services Implementation at Northern Beaches ENT
CHALLENGES
- Need for reliable connectivity & patient-facing services from day 1
- High privacy and compliance demands in a healthcare setting
- Zero tolerance for downtime during setup and go-live
SOLUTIONS
- Full IT design and rollout with enterprise-grade security
- Redundant internet, segmented Wi-Fi, & privacy-compliant CCTV
- 24/7 managed IT support with room to scale
RESULTS
- Secure, high-performance IT delivered on time and budget
- Zero launch disruptions with all systems ready for day one
- Built-in scalability for seamless future expansion of services
CLIENT
Northern Beaches ENT is a specialist medical provider based in Mona Vale, NSW. As they prepared to launch a new practice, they needed a full-scale IT environment that would support high clinical standards, operational efficiency, and future growth — all while meeting strict privacy and security requirements.
01
CHALLENGES
Opening a new medical practice from the ground up meant establishing a secure, scalable and fully compliant IT environment — without disruption to operations or patient experience.
Key requirements included:
- Deploying workstations, peripherals, and clinical systems
- Designing a reliable and secure network with internet redundancy
- Enabling patient-facing services like guest Wi-Fi and public terminals
- Installing CCTV security in line with healthcare privacy laws
- Setting up secure email, printing and cloud-based workflows
- Ensuring cyber security and regulatory compliance from day one
- Partnering with a support provider that could scale with future growth
02
SOLUTIONS
All IT Services delivered a full-service IT infrastructure, from design to rollout, covering every technical and operational element needed for day-one readiness.
Office & Device Deployment
- Modern desktops and laptops installed across consulting rooms, reception, and admin
- VoIP phones, scanners, and label printers integrated for clinical and admin workflows
- Network-attached storage (NAS) with RAID configuration for reliable data access
Network Design & Connectivity
- Structured cabling (Cat6) with enterprise-grade managed switches
- VLANs configured to separate clinical, admin, and guest traffic
- Business-grade dual-band Wi-Fi with WPA3 encryption for staff and guest use
Internet with Redundancy
- High-speed nbn® fibre connection for primary internet
- Automatic 4G failover for backup connectivity
- Carrier diversity and SLAs ensured minimal downtime and fast fault response
Guest Services
- Segmented guest Wi-Fi with usage controls and compliance tracking
- Public-use computers in waiting areas with secure, sandboxed internet access
CCTV & Site Security
- Custom-designed HD IP camera system covering key areas with night vision
- Networked NVR with motion detection, remote viewing, and 30-day retention
- Signage and access control aligned with healthcare privacy requirements
- Ongoing maintenance with remote diagnostics and onsite hardware support
Email & Communication
- Microsoft 365 with Exchange Online and MFA for secure, compliant email
- Domain-branded mailboxes for seamless clinical and admin communication
- Encrypted messaging and shared inboxes for streamlined workflows
Cyber Security
- Firewalls with IDS/IPS, advanced endpoint protection and phishing filters
- Staff cyber awareness training and secure data handling protocols
- Backup, disaster recovery, and breach response plans implemented
Printing & Documentation
- Multi-function printers with secure print release and user authentication
- Specialist printing for branded stationery and clinical collateral
- On-demand print management via a trusted local provider
Ongoing Managed IT Support
- 24/7 remote and onsite support with patching, monitoring and updates
- Lifecycle management for hardware and proactive system health checks
- Scalable contract to support future staff, devices, and clinical software rollouts
03
RESULTS
All IT Services worked closely with Northern Beaches ENT from the earliest stages of the fit-out, ensuring every digital touchpoint — from phones to firewalls — was ready for go-live. The result is a secure, modern medical practice built on a solid IT foundation.
- Fully operational and secure IT environment delivered on time and on budget
- All staff, systems, and services ready for day-one operations
- Zero disruptions during launch with proactive IT coverage and user support
- High performance network and device setup supporting daily medical workflows
- Built-in scalability for seamless future expansion of clinical services
Ready to see how All IT Services can help your business?
By partnering with All IT Services to implement robust, redundant connectivity, 24/7 managed security, and streamlined onboarding and offboarding, the client has strengthened resilience, reduced risk, and set a new benchmark for operational excellence across its expanding hospitality portfolio.
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