Strata Management · Property IQ
Property IQ IT Support, Integration & Cyber Security
All IT Services is the managed IT partner for Australian strata firms running Property IQ. We make sure Property IQ is fast for your team, properly integrated with Microsoft 365 and 3CX, and wrapped in the cyber security controls owner data demands.
Property IQ is your platform. Everything around it is ours.
Property IQ handles your levy runs, trust accounts, owner correspondence, maintenance requests, AGM packs and owner portal. It’s a modern cloud platform, and it’s the busiest app in the firm — which means the identity, network, device and security stack around it has to be rock-solid.
That’s where we come in. We are the IT team that keeps Property IQ quietly, reliably available — even on a Monday morning in levy season, even on AGM day, even when Microsoft pushes an Office update that breaks mail merge for the third time this year.
How we support Property IQ
Performance & reliability
We diagnose slowness properly — browser, endpoint, ISP, DNS, network path or Property IQ itself — and fix the actual cause rather than rebooting and hoping.
Microsoft 365 integration
Outlook, Word, Excel and Teams integrated properly with Property IQ mail merges, statements and document generation — signatures correct, PDFs clean, no manual workarounds.
Identity & access
Phishing-resistant MFA, conditional access, single sign-on and device compliance — so only the right people on the right devices can reach Property IQ.
Levy-run resilience
Monitoring and priority response aligned to your levy cycle, EOFY and AGM season — the windows where downtime is most expensive.
Reporting & data stack
Power BI and Excel connectivity to Property IQ reporting, shared report libraries, and governance so the right numbers get to the right people securely.
Helpdesk & training
Australian-based helpdesk for everyday issues, new-starter onboarding, and training rooms set up for Property IQ refresher sessions.
Cyber security
Property IQ is where owner data lives. It deserves proper protection.
Owner names, addresses, dates of birth, bank details, insurance records, by-law correspondence, meeting minutes — Property IQ is a concentrated source of personally identifiable information. Under the Privacy Act and the Notifiable Data Breach scheme, you hold that data in trust. We build the Essential Eight-aligned baseline around Property IQ — MFA, conditional access, encrypted immutable backups of SharePoint and OneDrive, email impersonation protection and 24×7 monitoring.
Common Property IQ problems we fix
- Slow Property IQ for one office — usually a local network, DNS or ISP issue. We prove it and fix it.
- Mail merges failing on levy runs after a Microsoft Office update — we re-harden the integration and test it.
- Shared mailboxes a mess — we rebuild the permissions model so portfolio teams see only what they should.
- No MFA on Property IQ accounts — we roll it out with minimal disruption, conditional access first.
- Cyber insurance renewal failing — we deliver the Essential Eight evidence pack your insurer wants.
- Property IQ rollout across a new branch — network, identity, devices, phones and training, all coordinated.
Property IQ FAQs
Do you replace Property IQ’s support team?
No. Property IQ own the platform — we own everything around it. Microsoft 365, identity, devices, network, printers, VoIP, backup, cyber security and end-user helpdesk. When a ticket is genuinely a Property IQ issue, we raise it with their support with proper evidence and manage it to resolution.
We’re migrating to Property IQ from another platform — can you help?
Yes. We handle the IT side of the cut-over: identity, Microsoft 365, email signatures, browsers, VPN decommissioning, shared drives, printers, training rooms and endpoint security. We work alongside Property IQ’s onboarding team — they run the data migration, we run the environment.
How do you make Property IQ faster?
Most “slow Property IQ” complaints trace back to the endpoint or the network — old devices, saturated internet at peak, bad DNS, or a browser starved of memory. We measure, fix the actual cause and give you a report your team can trust.
Are you Sydney-based?
Head office is Brookvale on Sydney’s Northern Beaches, with onsite coverage across Sydney, North Sydney, Brisbane, Melbourne and Orange. Remote support is nationwide on a 7-day roster.
Ready for Property IQ that just works?
Book a free 20-minute Property IQ review. We’ll tell you where your current environment is fragile, where it’s exposed, and what a properly run strata IT stack should cost.