Strata Management · StrataMax
StrataMax IT Support, Integration & Cyber Security
All IT Services is the Australian managed IT partner for strata firms running StrataMax. We know the BCMax and GLMax workflows, we integrate StrataMax properly with Microsoft 365 and 3CX, and we lock the environment down to the standards your cyber insurer and auditor expect.
The IT partner that knows StrataMax front to back.
StrataMax runs the day. Levy runs, trust account reconciliation, AGM packs, committee portals, StrataCash banking integrations, maintenance workflows, owner correspondence — it all flows through it. When StrataMax is slow, or the Office integration is flaky, or the wrong person is inside a trust mailbox, the business stops.
We are the team you call when StrataMax itself isn’t the problem — but everything around it is. Microsoft 365, browsers, printers, PDFs, VPNs, user permissions, endpoint security. That’s the entire surface area of your StrataMax experience, and it’s ours to run.
How we support StrataMax
Cloud environment management
Your StrataMax cloud tenancy, plus the browsers, endpoints and identity layer that wrap around it — kept fast, stable and monitored.
Secure remote access
Conditional access, MFA and device compliance so StrataMax can only be reached from managed devices with known users — not from a random café laptop.
Microsoft 365 integration
Outlook, Word and Excel behave properly with StrataMax mail merges, statements and document generation — signatures intact, PDF export reliable, attachments sensible.
BCMax & GLMax workflows
User permissions aligned to how BCMax and GLMax actually get used — levy officer, accounts, committee admin and portfolio manager roles with proper separation.
StrataCash & banking
The IT controls that sit around StrataCash integration — whitelisted destinations, browser hardening, and approval workflows visible to your auditor.
User onboarding & training
New-starter provisioning in minutes, not days — Microsoft 365 licence, StrataMax access, device, printers, phone, signature. All done before their first coffee.
Cyber security
StrataMax holds the most sensitive data in your business. Protect it properly.
Every StrataMax tenancy contains owner names, addresses, dates of birth, bank details, insurance and claim history, and in some cases medical or accessibility notes. Under the Privacy Act and the Notifiable Data Breach scheme, you are the custodian. We deliver the Essential Eight baseline — phishing-resistant MFA, conditional access, application control, patching, encrypted immutable backups and 24×7 monitoring — as a minimum.
Common StrataMax problems we solve
- Slow StrataMax — often a local network, ISP or endpoint issue, not the cloud. We can prove which, quickly.
- Office integration failing on levy or AGM runs — we fix and harden it against future Microsoft updates.
- Wrong people in the wrong mailboxes — we tidy up shared mailbox permissions and trust-account access.
- Cyber insurer asking hard questions — we build an Essential Eight-aligned baseline and document it for the renewal.
- Staff still on personal devices — we roll out managed Windows 11 devices via Microsoft 365 Business Premium and Intune.
- Office moves or new branches — network, phones, printers, StrataMax access, all on day one.
StrataMax FAQs
Do you replace StrataMax’s support?
No. StrataMax’s team own the product; we own everything around it — Microsoft 365, identity, devices, networks, backups, security and end-user helpdesk. When an issue is a StrataMax bug, we log it for you with the evidence StrataMax support needs, and we chase it through to resolution.
We’re moving from StrataMaster to StrataMax — can you help?
Yes. We handle the IT side of the cut-over: identity, email, shared drives, signatures, printers, browsers, VPN decommissioning, endpoint security and training-room setup. We work alongside the StrataMax onboarding team — not in competition with them.
What does “secure” actually look like for a StrataMax tenancy?
Phishing-resistant MFA for every user, conditional access from managed devices only, restrict StrataMax sign-in from risky countries, audit shared mailbox access, separate admin accounts, and immutable backups of SharePoint and OneDrive. It’s not hard — it’s just not the default.
Where are you based?
Head office is Brookvale on Sydney’s Northern Beaches, with onsite coverage across Sydney, North Sydney, Brisbane, Melbourne and Orange. Remote support is nationwide on a 7-day roster.
Let’s make StrataMax invisible in a good way.
Book a free 20-minute StrataMax IT review. You’ll leave knowing exactly where the weaknesses are in your current setup — and what it takes to lock it down.