Microsoft Teams Calling for Australian Business

Auto Attendant & Call Queue Design

Microsoft Teams Auto Attendants provide a professional first impression with customised greetings, multi-level IVR menus, and intelligent call routing based on business hours, location, or department. We design call flows that match how your Australian business actually operates.

Call Queues ensure every customer enquiry is handled promptly, with configurable routing methods including round-robin, longest idle, and attendant routing. Features include overflow handling, timeout actions, and real-time queue monitoring.

• Multi-level auto attendants with DTMF and voice-activated menus
• Business hours and holiday scheduling with AEST/AEDT awareness
• Call queue configuration with agent opt-in/opt-out controls
• Music on hold and custom announcements
• Shared voicemail with email transcription

Business Continuity & Redundancy

Microsoft Teams Calling is built on Microsoft’s global cloud infrastructure with Australian data residency options. The platform delivers a 99.99% financially-backed uptime SLA with geo-redundant architecture, automatic failover, and no single points of failure.

Unlike on-premise PBX systems that are vulnerable to site-specific outages, Teams Calling ensures your business stays connected from any device, anywhere, during any disruption. Staff can seamlessly switch between desk phones, mobile devices, and laptops without dropping a call.

• 99.99% uptime SLA backed by Microsoft’s enterprise agreement
• Australian data centres for data sovereignty compliance
• Automatic failover between devices and locations
• Survivable Branch Appliance (SBA) for Direct Routing resilience
• Built-in disaster recovery with no additional hardware required

Teams-Certified Devices & Hardware

While Teams Calling works brilliantly from desktop and mobile apps, many Australian businesses still need dedicated desk phones, conference room devices, and professional headsets. All IT Services sources, provisions, and manages Microsoft Teams-certified devices from leading manufacturers.

• Yealink: T-Series IP phones, MP-Series Teams phones, and MeetingBar conference devices
• Poly: CCX Series desk phones and Studio conference room systems
• Jabra: Engage and Evolve series professional headsets
• Microsoft Surface Hub: Interactive conference room displays with native Teams integration

All devices are pre-provisioned with your organisation’s settings, auto-enrolled into Teams Admin Centre for centralised management, and covered under our ongoing support agreements.

Contact Centre & Advanced Voice Features

For Australian businesses that need more than standard call handling, Microsoft Teams supports certified contact centre solutions that bolt directly onto your Teams deployment. These provide advanced capabilities without requiring a separate platform.

• Compliance call recording for financial services and regulated industries
• AI-powered call summarisation, sentiment analysis, and quality scoring
• Advanced IVR with speech recognition and natural language processing
• Omnichannel routing across voice, chat, email, and social media
• Real-time supervisor dashboards with whisper, barge, and monitor capabilities
• Workforce management and scheduling integration

Why Choose All IT Services for Teams Calling?

As a Microsoft Solutions Partner, All IT Services brings deep expertise in Microsoft 365 and Teams deployments across Australian businesses. We don’t just set up your phone system — we design a unified communications strategy that grows with your business.

What is Microsoft Teams Calling and how does it work in Australia?

Microsoft Teams Calling (also known as Teams Phone) turns your Microsoft Teams app into a full business phone system. It allows your staff to make and receive external phone calls using Australian phone numbers directly from their Teams desktop app, mobile app, or certified desk phone. It uses cloud-based PBX technology to replace traditional on-premise phone systems, connecting to the Public Switched Telephone Network (PSTN) via Microsoft Calling Plans, Direct Routing, or Operator Connect.

How much does Microsoft Teams Calling cost in Australia?

Microsoft Teams Phone Standard starts from approximately $13 per user per month (ex. GST). An all-inclusive plan with a Domestic Calling Plan and Australian phone number typically costs around $22 per user per month. Pay-As-You-Go options start from $10 per user per month plus per-minute call charges. Pricing varies based on your existing Microsoft 365 licences, volume discounts, and chosen PSTN connectivity method. All IT Services provides tailored quotes based on your specific requirements.

Can I keep my existing Australian phone numbers when switching to Teams Calling?

Yes. All IT Services manages the full number porting process for Australian phone numbers including local numbers, 1300 numbers, and 1800 numbers. We coordinate with your current carrier and Microsoft or your Direct Routing provider to ensure a seamless transfer with minimal downtime. The porting process typically takes 10 to 20 business days depending on the carrier.

What is the difference between Microsoft Calling Plans, Direct Routing, and Operator Connect?

Microsoft Calling Plans are the simplest option where Microsoft acts as your phone carrier and provides numbers and call minutes bundled together. Direct Routing connects Teams to a third-party Australian SIP trunk provider via a Session Border Controller (SBC), giving you more flexibility and often lower per-minute rates. Operator Connect is a managed option where an Australian carrier provisions and manages your PSTN connectivity directly through the Teams Admin Centre. All IT Services helps you choose and implement the best option for your budget and requirements.

Do I need special hardware for Microsoft Teams Calling?

No. Teams Calling works on any device that runs the Microsoft Teams app, including Windows and Mac desktops, iPhones, Android phones, and web browsers. However, many businesses choose to deploy Teams-certified desk phones from manufacturers like Yealink, Poly, or Jabra for reception areas, common spaces, or staff who prefer a traditional handset experience. All IT Services can supply, configure, and manage certified hardware as part of your deployment.

How long does it take to deploy Microsoft Teams Calling?

A typical deployment for a small to medium business (10 to 100 users) takes 2 to 4 weeks from kickoff to go-live, including network assessment, configuration, number porting, and user training. Larger or more complex deployments with multiple sites, contact centre requirements, or legacy system integrations may take 6 to 12 weeks. All IT Services provides a detailed project timeline during the scoping phase so you know exactly what to expect.