What does a Microsoft 365 managed service provider do?

A Microsoft 365 managed service provider (MSP) handles the setup, migration, security configuration, licensing, user support, and ongoing optimisation of your Microsoft 365 environment — so your team can focus on business rather than IT administration. All IT Services has provided managed M365 services to Australian SMBs since 2005.

How much does Microsoft 365 cost for a small business in Australia?

Microsoft 365 Business Basic starts from around AUD $9 per user per month, Business Standard from approximately AUD $18.70, and Business Premium from approximately AUD $33. Pricing varies based on the number of users and the plan selected. All IT Services can help you choose the most cost-effective plan for your business needs.

How long does a Microsoft 365 migration take?

A typical Microsoft 365 migration for a small business (10-50 users) takes between 1 and 4 weeks, depending on the complexity of your existing environment, the volume of data to migrate, and whether you are moving from on-premise Exchange, Google Workspace, or another platform. All IT Services plans every migration with zero-downtime as the goal.

What is Microsoft 365 security hardening?

Microsoft 365 security hardening is the process of configuring your M365 tenant to meet CIS (Centre for Internet Security) benchmarks. This includes enabling multi-factor authentication, configuring conditional access policies, disabling legacy authentication protocols, tightening email forwarding rules, and reviewing admin permissions. All IT Services audits tenants against the full CIS Microsoft 365 Foundations Benchmark.

Can I keep my existing email domain when migrating to Microsoft 365?

Yes. When migrating to Microsoft 365, you retain your existing email domain (e.g., yourcompany.com.au). All IT Services handles the DNS configuration, MX record updates, and mailbox migration so the transition is seamless for your staff and clients.

What is the difference between Microsoft 365 Business Basic, Standard, and Premium?

Microsoft 365 Business Basic includes web and mobile versions of Office apps plus Exchange, Teams, SharePoint, and OneDrive. Business Standard adds the full desktop Office apps (Word, Excel, PowerPoint, Outlook). Business Premium adds advanced security features including Intune device management, Azure Information Protection, and Microsoft Defender for Office 365.

Does All IT Services provide Microsoft 365 training for staff?

Yes. All IT Services provides onboarding and ongoing training for Microsoft 365, including Teams, SharePoint, OneDrive, and Outlook. Training can be delivered remotely or on-site across our Sydney, Melbourne, and Brisbane service areas.

What areas does All IT Services service for Microsoft 365 support?

All IT Services provides Microsoft 365 managed services across Sydney (including the Northern Beaches), Melbourne, and Brisbane. As a cloud-first MSP, we also support businesses Australia-wide with remote Microsoft 365 management and support.

How does Microsoft 365 backup work and why do I need it?

Microsoft 365 built-in retention policies are not a substitute for a dedicated backup solution. A third-party M365 backup captures point-in-time snapshots of your mailboxes, OneDrive files, SharePoint sites, and Teams data, allowing you to recover from accidental deletion, ransomware, or compliance requirements. All IT Services deploys and manages automated M365 backup for all clients.

What CIS benchmarks does All IT Services apply to Microsoft 365 tenants?

All IT Services applies the CIS Microsoft 365 Foundations Benchmark, which covers over 100 security controls across Azure Active Directory, Exchange Online, SharePoint, OneDrive, and Teams. Key areas include identity and access management, data loss prevention, email authentication (SPF, DKIM, DMARC), and audit logging.

How much does Microsoft 365 cost for small business in Australia?

Microsoft 365 Business Basic starts from around $9 AUD per user per month, Business Standard from $18.70, and Business Premium from $33 per user per month. Pricing varies based on the plan, number of users, and whether you purchase through a Microsoft partner like All IT Services. We provide licensing advisory to help you choose the most cost-effective plan for your needs.

What happens to my data if I cancel Microsoft 365?

If you cancel your Microsoft 365 subscription, you typically have a 90-day grace period to retrieve your data before Microsoft permanently deletes it. During this period, your account is in a disabled state and users cannot access services. We strongly recommend implementing a third-party backup solution like those we provide to ensure your emails, files, and SharePoint data are protected regardless of subscription status.

Is Microsoft 365 compliant with Australian privacy regulations?

Yes, Microsoft 365 supports compliance with Australian Privacy Principles (APPs) under the Privacy Act 1988 and can be configured for industry-specific requirements. Microsoft stores data in Australian data centres (Sydney and Melbourne regions) and holds ISO 27001, SOC 2, and IRAP certifications. All IT Services configures Data Loss Prevention (DLP) policies, retention labels, and Compliance Manager to help your business meet Australian regulatory obligations.

Apple Launches Free Business Platform to Rival Microsoft 365

Apple announced Apple Business this week, an all-in-one platform that rolls device management, business email, and brand tools into a single free service. It launches April 14 in over 200 countries — including Australia — and replaces Apple Business Essentials, Apple Business Manager, and Apple Business Connect, as reported by Apple.

The headline feature for Australian SMBs is built-in mobile device management at no cost. That includes zero-touch deployment (new devices arrive pre-configured), managed Apple accounts, app distribution, and security policy enforcement. Apple is also adding hosted business email with custom domain support, putting it in direct competition with Microsoft 365 and Google Workspace. Extra iCloud storage starts at $0.99 per user per month, and AppleCare+ for Business runs from $6.99 per device per month.

If your organisation runs mostly Apple hardware, this is worth a serious look. Free MDM alone could save hundreds per year on third-party management tools. But don’t rush to migrate — check whether your existing workflows, integrations, and compliance requirements (especially around data residency) are covered first. Apple Business integrates with Microsoft Entra ID and Google Workspace, so hybrid setups are possible. Talk to your IT provider about whether it fits alongside your current stack or could replace parts of it.

Need help evaluating how Apple Business fits into your current IT setup? All IT Services can help you assess whether it makes sense for your team and plan any transition.

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