Managed IT Services for Hospitality Venues
All IT Services is Australia’s specialist managed IT provider for hospitality venues — pubs, clubs, hotels, restaurants, and multi-venue groups. We keep your POS, gaming, guest WiFi, CCTV, and communications systems running during every service, with 7-day support and a single point of contact for all your technology vendors.
When IT fails, service suffers.
We make sure it doesn't.
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Your POS freezes during Saturday night service.
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TAB goes offline during the races.
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Wi‑Fi drops mid‑shift.
Each incident costs you sales, walkouts, and adds stress to your floor staff.
You need IT and cybersecurity support that works around your trading hours and coordinates with every vendor, so problems get fixed fast.
One team keeping POS, Wi‑Fi, and service running.
What You Get With All IT Services
All IT Services provides managed IT specifically built for hospitality operations — covering POS systems, guest WiFi, TAB and gaming integrations, CCTV, telephony, and cybersecurity for hospitality. Unlike generalist IT providers, we schedule all maintenance around your trading hours, act as a single point of contact for every vendor, and standardise your technology across every venue you operate.
IT that works with your trading hours
Maintenance and updates outside of peak trading times. Support staff available through peak hours.
One call fixes everything
Ownership of POS, PMS, TAB, gaming, CCTV and network until resolution. No vendor blame games.
Consistent systems across sites
The same setup, cybersecurity and support response for each venue.
Devices secured without slowing staff
Sign‑in protection, locked down devices and network security that keep your team productive.
The ALL IT Way
How We Support Hospitality IT
Our support model is designed around how hospitality venues actually operate. We coordinate directly with your POS, gaming, CCTV, and internet vendors so you make one call instead of five. We support both Apple and Windows environments, design networks optimised for high-traffic venue floors, and provide 7-day support aligned to your trading hours — not just business hours.
Coordinate with your vendors
We work directly with your POS provider, TAB supplier, gaming platform, telco, and CCTV installer to make sure everything connects properly and stays working.
Support Apple and Windows environments
Floor tablets, back‑of‑house PCs, and head office laptops all get consistent support and cybersecurity.
Network and internet designed for venues
Reliable Wi‑Fi for front‑of‑house and staff areas, guest networks, and backup internet if the primary connection drops.
Respond when you need us
Fast response during trading hours if something breaks, and scheduled work completed when your venue is quiet.
We manage IT for pubs, clubs, restaurants, and multi‑venue groups across the entire eastern seaboard of Australia. From single‑site venues to hospitality groups with dozens of locations, we handle systems that need to work reliably every shift.
Hospitality Solutions We Deliver
We deliver end-to-end IT solutions for hospitality groups at every stage — from rolling out IT for a brand-new venue, to integrating systems after an acquisition, to upgrading your cybersecurity posture to meet PCI DSS 4.0. Each solution is scoped to minimise disruption to service and keep your venues trading.
New venue rollouts and multi-site expansion
Opening a second location or expanding to five more venues changes your IT requirements. We replicate your working setup at each new site, coordinate with landlords and builders for internet installation, handle POS and gaming system deployment, and get everything tested before opening night. If you're rolling out ten venues in twelve months, we schedule installations around your construction timeline and opening dates.
Mergers, acquisitions, and venue takeovers
When you acquire another venue or merge hospitality groups, you inherit their systems, vendors, and problems. We assess what's already installed, migrate to your standard setup, consolidate vendor relationships, and handle the transition without disrupting trading. You'll know what needs replacing, what can stay, and how long the changeover takes.
Built for PCI DSS 4.0 and card payment cybersecurity
Venues process hundreds of card transactions daily. Our cybersecurity approach meets PCI DSS 4.0 requirements, protecting customer payment data and reducing your compliance risk. We secure devices, networks, and access points so you're audit-ready.
Smarter phone systems for busy venues
We centralise your venue communications with smart call routing and telephony designed for hospitality. Calls are automatically routed to the right venue, team, or department. You can also add sentiment analysis and call handling that gives reservation teams more time to look after guests.
Guides and Articles for Hospitality Teams
How We Onboard Multi-Venue Hospitality Groups
Discover our streamlined approach to IT onboarding for hospitality businesses with multiple locations.
IT Support Built for Multi-Venue Hospitality Groups
Multi-venue hospitality IT support when you need it. Support available 7 days, not just 9-5. POS networks, WiFi, telephony. Eastern Seaboard.
Watch & Learn
Explore our curated collection of videos designed to inform and inspire.
Inside Hospitality IT Tom Buckley on Multi Venue Challenges
Tom Buckley shares over 20 years of experience in providing IT solutions tailored for the hospitality industry. Discover how technology is transforming hospitality operations, enhancing guest experiences, and ensuring security and efficiency across multiple venues.
What is hospitality managed IT?
Hospitality managed IT is the outsourcing of all technology operations — including POS systems, networking, guest WiFi, CCTV, gaming and TAB integrations, telephony, and cybersecurity — to a specialist provider who understands venue trading hours, peak-service demands, and hospitality-specific compliance requirements like PCI DSS 4.0 and AUSTRAC reporting. Rather than calling multiple vendors when something breaks, a hospitality managed IT provider acts as a single point of contact that coordinates every aspect of your venue’s technology.
What is PCI DSS 4.0 compliance for hospitality venues?
PCI DSS 4.0 is the latest version of the Payment Card Industry Data Security Standard, which sets requirements for any business that accepts, processes, or stores card payments. For hospitality venues — including pubs, clubs, hotels, and restaurants — this means securing your POS terminals, encrypting payment data in transit, maintaining network segmentation between payment systems and guest WiFi, and conducting regular vulnerability assessments. Non-compliance can result in fines, increased processing fees, and liability in the event of a data breach. Learn more about our cybersecurity services.
What does multi-venue IT management involve?
Multi-venue IT management is the practice of standardising, monitoring, and supporting technology infrastructure across multiple hospitality locations from a centralised service desk. This includes maintaining consistent POS configurations, network setups, and security policies across every site, coordinating with local and national vendors, managing new venue rollouts and acquisitions, and providing a single escalation path for IT issues regardless of which venue is affected. For hospitality groups operating three or more venues, centralised IT management reduces costs, eliminates inconsistencies, and ensures every location meets the same compliance and operational standards. Read more about how we onboard multi-venue hospitality groups.
What does a hospitality IT rollout include?
A hospitality IT rollout is the complete setup of technology infrastructure for a new venue or a venue changing ownership. This typically includes internet and network installation, POS system deployment and configuration, guest WiFi setup, CCTV and security system installation, telephony including 3CX or cloud-based phone systems, staff device provisioning, and integration with gaming and TAB systems where applicable. A well-planned rollout is staged to avoid delays to your opening date and ensures every system is tested under load before the first service.
Frequently Asked Questions
Below are the most common questions we hear from hospitality operators about IT support, compliance, multi-venue management, and what to expect when working with All IT Services.
You need reliable IT support for your point-of-sale systems, guest Wi-Fi, TAB and gaming integrations, CCTV, and internet connectivity. You also need fast response, vendor coordination, and strong cybersecurity to keep your venue running during service.
We provide centralised IT support for pubs, clubs and hotel groups. We coordinate with your vendors, standardise your systems across locations, and deliver support when your venues are trading instead of only office hours.
If your POS or internet fails during service, we respond quickly to get you back online. We work directly with your vendors to fix the issue fast, so you can keep trading without delays or disruption.
Yes. We manage the full IT setup for new venues, including internet, POS, Wi-Fi, phones, and security systems. We work to your construction and opening timelines so everything is ready from day one.
We help you meet your compliance requirements under the Privacy Act, PCI DSS, AUSTRAC, and state-based liquor and gaming regulations. We provide secure systems, audit-ready documentation, and ongoing support to reduce risk.
We support hospitality venues across Australia, with offices in Sydney, Melbourne, Brisbane, and Orange, NSW. Whether you run a single venue or a multi-site group, we provide consistent support wherever you operate..
What happens next
Book a 20‑minute conversation with our hospitality IT team.
We’ll talk through your current setup, how your business operates, and what’s causing problems. You’ll come away knowing what’s costing you time, where the risks are, and what to do next.
Call our Director of Business Development, Tom Buckley, on 0424 444 609 or contact us below to start the conversation.