One Call. Every Vendor. Sorted.
TAB, gaming, POS, music, streaming, CCTV, comms — your venues rely on a stack of technology vendors, and when something breaks, nobody wants to own the problem. We act as your single point of contact for every IT vendor in your portfolio, managing escalations, coordinating changes and making sure the finger-pointing stops.
One Throat to Choke for All Your Technology
Running a multi-venue hospitality operation means juggling relationships with a dozen technology providers — each with their own support number, their own SLA and their own version of whose fault it is when something stops working.
We sit between you and every one of those vendors. When your gaming floor goes down at 7pm on a Friday, you don't call three different companies and wait on hold. You call us. We triage, we escalate, we get it fixed — and we hold the vendor accountable for the resolution.
Vendors We Manage for You
🎰 Gaming & TAB
We coordinate with your gaming system provider, TAB and monitoring operators — handling installations, fault resolution and compliance changes so your gaming floor stays live.
🍽️ POS Systems
Whether you run Lightspeed, Square, Oracle MICROS or H&L, we manage the relationship — from terminal rollouts and menu updates to integration issues and hardware swaps.
🎵 Music & Streaming
Nightlife, Foxtel, Kayo, in-house AV — we manage the connectivity, hardware and vendor support for all your entertainment and streaming platforms.
📹 CCTV & Security
We liaise with your CCTV provider for camera additions, NVR maintenance, remote access setup and footage retrieval — keeping your security systems compliant and operational.
📞 Comms & Internet
ISP outages, phone system faults, SIP trunk issues — we manage your telco relationships and escalate outages directly, taking the burden off your venue managers.
👤 Visitor Tracking
We coordinate with your visitor management and ID scanning providers to ensure compliance, system updates and integration with your broader security and membership platforms.
How Vendor Management Works
Vendor Audit
We document every technology vendor across your venues — contracts, SLAs, support contacts, escalation paths and renewal dates.
Establish Relationships
We introduce ourselves to each vendor as your authorised IT partner, set up escalation protocols and establish direct lines to their technical teams.
Triage & Escalate
When issues arise, your team calls us. We diagnose, identify the responsible vendor and manage the resolution — keeping you updated and holding vendors to their SLAs.
Report & Optimise
Monthly reporting on vendor performance, SLA compliance and open issues — plus recommendations for consolidation, renegotiation or replacement where vendors aren't delivering.
Built for Groups That Are Tired of the Runaround
Vendor management is most valuable for hospitality operators running three or more venues with overlapping technology stacks, or large clubs where gaming, F&B and entertainment systems create a web of vendor dependencies.
Multi-Site Pub Groups
Standardise vendor relationships across your portfolio and stop each venue manager fighting their own battles with the same suppliers.
RSLs & Leagues Clubs
Gaming, TAB, entertainment, F&B tech, member systems — we coordinate the lot so your operations team can focus on the member experience.
Restaurant & Bar Groups
POS, bookings, delivery platforms, music and payments — we handle the vendor sprawl so your managers can focus on service.
Ready for One Number That Fixes Everything?
Talk to Tom Buckley about how we can take vendor management off your plate across every venue.
Book a Call with Tom Buckley