CHALLENGES

MSM Milling, a leading manufacturer and provider of canola oil in the Central West region, faced significant IT challenges that disrupted their daily plant operations. As a 24/7 operation with only a 72-hour shutdown during the Christmas break, ensuring reliability is the company's top priority. Given the critical role of technology in the plant's functionality, maintaining up-to-date tech solutions and equipment is vital. Disappointed by the lack of proactive support from their previous IT partner and recognising the need for updated infrastructure, including a transition to cloud services, MSM Milling enlisted the help of All IT Services to revamp their business IT systems and enhance the efficiency of daily operations.

SOLUTIONS

All IT Services has guided MSM Milling through an extensive IT transformation over the years. The partnership began with a complete overhaul of their server and network infrastructure, modernising the entire plant's technology framework. We also migrated their email services to the cloud, significantly enhancing operations.

Currently, All IT Services is working with MSM Milling to expand their technology base in preparation for a planned site expansion. This new platform requires high availability with 99% uptime and 24 /7 support. To assist with this, All IT Services opened a branch in Orange, ensuring local support for an organisation of this scale. As MSM Milling transitions from a family-run business to a global entity, All IT Services is also enhancing cybersecurity measures to safeguard their operations against emerging threats, ensuring secure, uninterrupted growth.

SUCCESS

Since partnering with All IT Services, MSM Milling has significantly enhanced its daily business operations. Our team's recommendations for a suite of technology solutions have enabled them to streamline processes, resulting in a more efficient and technologically advanced operation. The implementation of comprehensive IT support, including user support, infrastructure management, internet and phone systems, as well as cyber security and training, has been crucial in driving their success.

“The local support has been terrific.”

Bob Mac Smith

MSM Milling