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Struggling with outdated systems and legacy platforms, BooksPlus, an independent bookstore in Bathurst, came to ALL I.T looking to streamline and update their I.T systems and practices.

01

CHALLENGES

BooksPlus found themselves at a crossroads, grappling with a multitude of I.T. challenges, primarily stemming from their reliance on outdated Point of Sale (POS) systems and legacy platforms. Their computers, some dating as far back as 2009, were running obsolete software, leading to complications in stock management and customer interactions. The use of on-site servers further exacerbated these problems as remote access was non-existent. Recognising the need for a transformation, BooksPlus enlisted ALL I.T to modernise their systems, with the goal of improving operational speed and overall customer experience.

02

SOLUTIONS

ALL I.T responded to BooksPlus’s challenges with a comprehensive and systematic approach. The first step was to upgrade BooksPlus's outdated computer hardware and replace their existing POS hardware with new models compatible with CircleSoft's cloud-based POS solution. This was accompanied by a thorough security overhaul to address vulnerabilities associated with legacy platforms and outdated POS systems.

To further streamline operations, we transitioned BooksPlus into the Microsoft ecosystem. This involved migrating their email system from an outdated POP system to Microsoft 365 and relocating their files to SharePoint. This shift not only enhanced workflow efficiency but also enabled remote access and multi-user collaboration. Understanding the importance of proper guidance during a transition, we conducted comprehensive training sessions for the BooksPlus staff. This ensured that everyone was equipped with the knowledge and skills needed to effectively utilise their new systems.

Snapshot of Solutions

What did ALL IT implement in a nutshell? 

  • Upgraded outdated Hardware
  • Upgraded POS systems
  • Microsoft 365
  • Security Overhaul
  • Comprehensive Training Sessions
03

SUCCESS

ALL I.T's strategic approach propelled BooksPlus's IT into the 21st century, effectively resolving the legacy issues that had long impeded their operations. The implementation of a standardised working environment significantly reduced the training burden on staff, streamlining their day-to-day operations. Additionally, the adoption of a cloud-based Point of Sale (POS) system empowered BooksPlus to extend its reach beyond the traditional brick-and-mortar store, ultimately improving their overall business efficiency and customer experience.

“There are so many missing pieces and there is a huge degree of trust needed to say to another business, another group of people, here’s our data, we trust you with it, and we trust that you are going to be able to provide us with security and safety going forward. That trust has developed very quickly, and I think it’s a huge credit to the business model that ALL I.T operates.”
Sam Grant
BooksPlus

Project Information

SOLUTIONS SNAPSHOT
  • Hardware
  • Point of Sale
  • Cloud Services
  • Security Overhaul
  • Training

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