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case study:
Future Ready I.T For A Fast Growing Hospitality Group
CHALLENGES
- Unreliable site connectivity across 20+ venues
- No network redundancy or central monitoring
- Manual staff onboarding & offboarding across systems
SOLUTIONS
- Rolled out managed SD-WAN with built-in redundancy
- 24/7 monitoring and threat detection via central NOC/SOC
- Automated onboarding & offboarding linked to HR & M365
RESULTS
- Seamless, secure Wi-Fi across all venues
- Onboarding time reduced from days to minutes
- IT and HR teams freed up for strategic work
CLIENT
A national hospitality group operating 20 venues across Australia. As the business grew, so did the complexity of their IT environment — and the need for smarter, more scalable systems.
01
CHALLENGES
The client faced two major challenges as they expanded:
Site Connectivity: Reliability, Redundancy, Security and 24/7 Monitoring
Reliable, high-speed Wi-Fi had become essential across all venues. But increasing demand from streaming, IoT devices, and operational systems was putting strain on the network. With no built-in redundancy, any outage risked disrupting operations and impacting revenue. Security was also a concern, particularly around the handling of payment and personal data.
Staff Onboarding & Offboarding
Reliable, high-speed Wi-Fi had become essential across all venues. But increasing demand from streaming, IoT devices, and operational systems was putting strain on the network. With no built-in redundancy, any outage risked disrupting operations and impacting revenue. Security was also a concern, particularly around the handling of payment and personal data.
02
SOLUTIONS
All IT delivered a two-part transformation: one focused on network resilience and the other on operational efficiency.
Connectivity Upgrades
- Deployed managed SD-WAN across all venues to create segmented guest and operational Wi-Fi networks, ensuring fast, secure performance.
- Integrated broadband, LTE/5G, Starlink & fibre to provide multi-layered redundancy, ensuring continuity & eliminating single points of failure.
- Implemented centralised NOC/SOC operations to enable 24/7 monitoring & threat detection, proactively resolving issues before impact.
- Rolled out centralised dashboards with intuitive tools for IT teams to manage, monitor and scale infrastructure from a single control point.
- Enhanced Microsoft 365 security with perimeter protection + real-time monitoring to block phishing, credential theft & lateral attacks.
- Introduced AI-driven threat detection to automate response, swiftly contain cyber events, & reduce manual workload across venues & M365.
Operational Improvements
- Integrated HR systems and Microsoft 365 via a central IAM platform for automated provisioning, role-based access, and single sign-on.
- Linked PMS, PBX, and other digital platforms to sync guest-facing and back-office tools, reducing compliance risks & operational disruption.
- Centralised record-keeping ensures data accuracy & compliance, with clear audit-friendly trails aligned to privacy & employment regulations.
- Triggered workflows for email setup, POS and system access, & compliance training at onboarding; removed access & archived data at offboarding.
03
RESULTS
- Fast, uninterrupted guest connectivity across all venues
- Strengthened cybersecurity with 24/7 monitoring and reduced risk exposure
- Onboarding reduced from days to minutes — standardised and scalable across all sites
- Dramatically lowered risk of orphaned accounts through automated offboarding
- Centralised systems and data flows for easier reporting and compliance
- IT teams now work proactively, using alerts and analytics instead of manual checks
- HR and IT freed from repetitive admin and focused on strategic initiatives and guest experience
Ready to see how ALL IT can help your business?
By partnering with All IT Services to implement robust, redundant connectivity, 24/7 managed security, and streamlined onboarding and offboarding, the client has strengthened resilience, reduced risk, and set a new benchmark for operational excellence across its expanding hospitality portfolio.