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case study:
Full IT Services Implementation at Northern Beaches ENT
CHALLENGES
- Need for reliable connectivity & patient-facing services from day 1
- High privacy and compliance demands in a healthcare setting
- Zero tolerance for downtime during setup and go-live
SOLUTIONS
- Full IT design and rollout with enterprise-grade security
- Redundant internet, segmented Wi-Fi, & privacy-compliant CCTV
- 24/7 managed IT support with room to scale
RESULTS
- Secure, high-performance IT delivered on time and budget
- Zero launch disruptions with all systems ready for day one
- Built-in scalability for seamless future expansion of services
CLIENT
Northern Beaches ENT is a specialist medical provider based in Mona Vale, NSW. As they prepared to launch a new practice, they needed a full-scale IT environment that would support high clinical standards, operational efficiency, and future growth — all while meeting strict privacy and security requirements.
01
CHALLENGES
Opening a new medical practice from the ground up meant establishing a secure, scalable and fully compliant IT environment — without disruption to operations or patient experience.
Key requirements included:
- Deploying workstations, peripherals, and clinical systems
- Designing a reliable and secure network with internet redundancy
- Enabling patient-facing services like guest Wi-Fi and public terminals
- Installing CCTV security in line with healthcare privacy laws
- Setting up secure email, printing and cloud-based workflows
- Ensuring cyber security and regulatory compliance from day one
- Partnering with a support provider that could scale with future growth
02
SOLUTIONS
All IT delivered a full-service IT infrastructure, from design to rollout, covering every technical and operational element needed for day-one readiness.
Office & Device Deployment
- Modern desktops and laptops installed across consulting rooms, reception, and admin
- VoIP phones, scanners, and label printers integrated for clinical and admin workflows
- Network-attached storage (NAS) with RAID configuration for reliable data access
Network Design & Connectivity
- Structured cabling (Cat6) with enterprise-grade managed switches
- VLANs configured to separate clinical, admin, and guest traffic
- Business-grade dual-band Wi-Fi with WPA3 encryption for staff and guest use
Internet with Redundancy
- High-speed nbn® fibre connection for primary internet
- Automatic 4G failover for backup connectivity
- Carrier diversity and SLAs ensured minimal downtime and fast fault response
Guest Services
- Segmented guest Wi-Fi with usage controls and compliance tracking
- Public-use computers in waiting areas with secure, sandboxed internet access
CCTV & Site Security
- Custom-designed HD IP camera system covering key areas with night vision
- Networked NVR with motion detection, remote viewing, and 30-day retention
- Signage and access control aligned with healthcare privacy requirements
- Ongoing maintenance with remote diagnostics and onsite hardware support
Email & Communication
- Microsoft 365 with Exchange Online and MFA for secure, compliant email
- Domain-branded mailboxes for seamless clinical and admin communication
- Encrypted messaging and shared inboxes for streamlined workflows
Cyber Security
- Firewalls with IDS/IPS, advanced endpoint protection and phishing filters
- Staff cyber awareness training and secure data handling protocols
- Backup, disaster recovery, and breach response plans implemented
Printing & Documentation
- Multi-function printers with secure print release and user authentication
- Specialist printing for branded stationery and clinical collateral
- On-demand print management via a trusted local provider
Ongoing Managed IT Support
- 24/7 remote and onsite support with patching, monitoring and updates
- Lifecycle management for hardware and proactive system health checks
- Scalable contract to support future staff, devices, and clinical software rollouts
03
RESULTS
All IT worked closely with Northern Beaches ENT from the earliest stages of the fit-out, ensuring every digital touchpoint — from phones to firewalls — was ready for go-live. The result is a secure, modern medical practice built on a solid IT foundation.
- Fully operational and secure IT environment delivered on time and on budget
- All staff, systems, and services ready for day-one operations
- Zero disruptions during launch with proactive IT coverage and user support
- High performance network and device setup supporting daily medical workflows
- Built-in scalability for seamless future expansion of clinical services
Ready to see how ALL IT can help your business?
By partnering with All IT Services to implement robust, redundant connectivity, 24/7 managed security, and streamlined onboarding and offboarding, the client has strengthened resilience, reduced risk, and set a new benchmark for operational excellence across its expanding hospitality portfolio.