Frequently Asked Questions
Got questions? We’ve got answers. Browse our most commonly asked questions below, or reach out to our team directly on 1300 425 548 or via real-time chat for instant support.
General / Getting Started
What does All IT Services do?
All IT Services is a managed IT service provider (MSP) serving businesses across Sydney, Melbourne, Brisbane, and Central West NSW. We provide end-to-end IT support including managed helpdesk, cybersecurity, Microsoft 365 management, internet and telephony (3CX), and strategic technology consulting. We've been operating since 2005 and specialise in hospitality, not-for-profit, and financial services sectors.
What areas do you service?
We have offices in Brookvale (Sydney HQ), Fortitude Valley (Brisbane), Spencer Street (Melbourne), and Orange (Central West NSW). We provide on-site and remote support across Sydney, the Northern Beaches, Melbourne, Brisbane, Gold Coast, Central West NSW, and Northern Rivers NSW.
How do I get started with All IT Services?
Getting started is simple. Contact us on 1300 425 548, email sales@allitservices.com.au, or use our real-time chat support on the website to speak with one of our team. We'll arrange an initial consultation with a dedicated account manager to understand your business, current IT setup, and goals. From there, our highly skilled engineers will assess your environment and we'll propose a tailored managed services plan. Most clients are fully onboarded within 2-4 weeks.
Do you offer after-hours support?
Yes. Clients on a managed service agreement have access to after-hours support outside our standard business hours (Mon-Fri 8:00 AM - 5:30 PM, Sat-Sun 8:30 AM - 5:00 PM). We also offer real-time chat support so you can reach our highly skilled engineers instantly. Every client is assigned a dedicated account manager who understands your business and ensures issues are triaged and escalated appropriately, with critical issues addressed 24/7.
Managed IT Support
What is included in your managed IT support?
Our managed IT plans typically include proactive system monitoring, helpdesk support, vendor coordination, patch management, backup management, and ongoing technology strategy reviews. Plans are tailored to your business size and needs - contact us for a customised proposal.
How quickly do you respond to support requests?
We prioritise requests based on severity. Critical issues affecting business operations are treated as top priority and addressed immediately by our highly skilled engineers. You can reach us via phone, email, or our real-time chat support for instant assistance. Your dedicated account manager oversees your support experience and keeps you informed throughout. Standard requests are typically responded to within our agreed SLA timeframes.
Can you support remote and hybrid teams?
Absolutely. We manage cloud-based environments, Microsoft 365 deployments, and remote access solutions that keep your team connected and productive whether they're in the office, at home, or across multiple locations.
Cybersecurity
How do you protect my business from cyber threats?
We take a layered approach to cybersecurity aligned with the Australian Essential Eight and SMB1001 frameworks. This includes endpoint detection and response (EDR) powered by Huntress, email threat monitoring with DMARC/DKIM authentication, weekly patch deployment, encrypted backups with tested recovery, and quarterly security posture reporting.
What is the Essential Eight and does my business need it?
The Essential Eight is a set of cybersecurity mitigation strategies recommended by the Australian Cyber Security Centre (ACSC). While not mandatory for all businesses, implementing these controls significantly reduces your risk of cyber incidents. We help businesses assess their current maturity level and build a practical roadmap toward compliance.
Do you provide cybersecurity training for staff?
Yes. We run monthly phishing simulations and security awareness training modules for your team. These cover identifying social engineering attacks, spotting suspicious links and emails, safe password practices, and reporting procedures. Human error is the leading cause of breaches, so staff training is a critical layer of defence.
What is SMB1001 certification?
SMB1001 is an Australian cybersecurity certification framework designed specifically for small and medium businesses. It provides a structured, achievable path to improving your security posture. Our team holds SMB1001 certification and can guide your business through the assessment process.
Cloud, Microsoft 365 & Telephony
Can you help us migrate to Microsoft 365?
Yes, Microsoft 365 migration and management is one of our core services. We handle the full process including planning, data migration, user setup, security configuration, and ongoing management. We ensure minimal disruption to your operations during the transition.
What is 3CX and how can it benefit my business?
3CX is a modern, software-based phone system that replaces traditional phone lines. It supports voice calls, video conferencing, live chat, and messaging from any device. It's more flexible and typically more cost-effective than legacy phone systems. We deploy and manage 3CX solutions as part of our Internet and Telephony services.
Do you provide internet services?
Yes, we provide business-grade internet solutions as part of our managed services. We can assess your current connectivity, recommend suitable plans, and manage the relationship with carriers on your behalf so you have a single point of contact for all IT needs.
Billing & Contracts
How does your pricing work?
We offer flexible managed service plans typically priced on a per-user or per-device basis with a predictable monthly fee. This covers your agreed scope of support, monitoring, and management. We'll tailor a plan to your business size and requirements - get in touch for a no-obligation quote.
Didn't find your answer?
Our team is here to help. Contact us on 1300 425 548, email sales@allitservices.com.au, or start a real-time chat with our dedicated account managers and highly skilled engineers.