ALL IT’s 3CX Telephony

Advanced Solutions, Made Simple

Frustrated by complex phone systems? At All IT, we make communication smarter with end-to-end 3CX telephony solutions that transform the way businesses connect. 

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ALL IT - 3CX TELEPHONY

Core Features & Benefits

Whether you’re a five-person team or an enterprise with 2,000 staff, we roll out reliable, feature-rich phone systems that integrate seamlessly with the tools you already use.

3CX Implementation and Scaling Solutions

Systems that grow with your business, from small teams to large enterprises.
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Smarter Call Flow Management

Custom call flows that route customers quickly and improve every interaction.
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Comprehensive Reporting & Analytics

Detailed reports that showcase performance, usage and call trends.

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Business Failover and Redundancy

Built-in backup systems that keep your phones running through any outage.

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Proven On-site Deployment Experience

Expert, hands-on deployments tailored to your industry and business needs.

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Seamless Hardware Integration

Phones, headsets, and devices that connect effortlessly into one system.

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Business System Integration

Telephony that works hand-in-hand with your CRM, ERP, and daily tools.

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Advanced Call Centre Features

Queues, monitoring, and training tools that boost team efficiency and service.

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all it - 3cx telephony

3CX Implementation and Scaling Options

We specialise in 3CX deployments that scale smoothly as your business grows. From start-ups needing a fast, reliable setup to enterprises managing thousands of users, our solutions scale without compromising performance.

One of 3CX’s greatest advantages is its flat annual licence. With no per-user fees, it’s one of the most cost-effective telephony systems available – an investment that keeps paying off as you grow.

For smaller teams, we provide fast, straightforward deployments with minimal downtime. For larger enterprises, we deliver multi-site configurations with advanced failover, centralised management and detailed reporting to keep you firmly in control.

all it - 3cx telephony

Smarter Call Flow Management

We believe that great communication starts with smart call handling.
Using 3CX’s Call Flow Designer, we create intelligent, automated flows that make every customer interaction smoother. 

Time-Based Routing

With 3CX’s enhanced DateTime component, we create call flows that follow your business hours, holidays and custom schedules. Calls are routed by time of day, day of the week or specific dates so customers always reach the right department at the right time.

Dynamic IVR Systems

We design Interactive Voice Response menus that guide callers smoothly through your organisation instead of creating a frustrating phone maze. Built with drag-and-drop simplicity, they handle complex routing without custom coding and are easy to adjust as your business evolves.

Conditional Call Routing

Our call flows route based on input, customer type or your specific business rules. VIPs can be prioritised, callbacks are scheduled automatically, and authentication gets added for security – all while keeping the customer experience seamless.

all it - 3cx telephony

Comprehensive Reporting and Analytics

At All IT, we configure 3CX’s reporting so you get clear insight into performance and customer behaviour – not just overwhelming spreadsheets.

Real-Time Performance Monitoring

Track agent activity, call distribution, queue performance and SLA compliance as it happens. See talk time, queue wait times, abandoned calls and productivity metrics in real time.

Advanced Call Analytics

Generate detailed reports on inbound and outbound activity, with filters for SIP trunk, call type or time period. Each report shows answered versus unanswered calls, talk duration, total time and cost analysis for complete oversight.

AI-Powered Insights

Use transcription, sentiment analysis and automated summaries to spot trends, monitor customer satisfaction and support your agents with actionable data that actually helps.

Customisable Reporting Dashboards

Set up scheduled reports that are emailed automatically as CSV files, with straightforward integration into tools like Power BI for advanced business intelligence.
all it - 3cx telephony

Business Failover and Redundancy

Business continuity isn’t optional and your phones can’t afford downtime. We implement failover and redundancy features that keep your communications online when everything else goes sideways.

Active-Passive Failover

We deploy dual-server setups where a back-up server monitors the active system and immediately takes over in the undesirable event of hardware, software or network failure.

Geographic Redundancy

For maximum resilience, we configure failover across different data centres or physical locations, protecting your business from localised outages, natural disasters and infrastructure failures.

Automated DNS Management

Our solutions include automatic DNS updates that redirect traffic within minutes, keeping disruption to an absolute minimum.

all it - 3cx telephony

Proven On-Site Deployment Experience

With hands-on experience across a range of sectors, we know how to design 3CX systems where reliability isn’t just a nice to have – it’s critical.

Healthcare and Aged Care

  • Zero-downtime installations that don’t disrupt patient care.
  • Specialised handset integration, including big-button phones for elderly residents.
  • Privacy Act 1988 compliant setups with call recording and privacy safeguards.
  • Integration with nurse call systems and emergency communication networks.

Hospitality

  • PMS integration with systems like Micros Fidelio and Roommaster.
  • Guest services such as wake-up calls, do-not-disturb, and room billing.
  • Multi-location connectivity linking hotels to head office.
  • Cost-effective guest calling with controlled access and billing.

Multi-Site Service Businesses

  • Extension dialling across locations with seamless internal calls.
  • Centralised management with site-specific autonomy where required.
  • Bandwidth-optimised routing that keeps local calls local while maintaining oversight.
all it - 3cx telephony

Seamless Hardware Integration

All IT ensures your phone hardware and 3CX system work in perfect harmony, integrating with leading IP handset brands without any compatibility nightmares.

Yealink

We deploy and configure models from entry-level through executive, including full BLF on T-series, conference phones for meeting rooms, and DECT solutions for mobile staff.

Grandstream

We roll out handsets and high-end conferencing, including gateway integrations for legacy systems and specialised devices where required.

Fanvil

We implement cost-effective phones and specialised solutions- such as router phones for remote sites, intercom systems, video phones, and access-control-focused devices.
all it - 3cx telephony

Business System Integration

Your telephony should work seamlessly with the rest of your business, not create more barriers. At All IT, we make sure that your 3CX connects directly with the systems you use every day.

HubSpot

We track leads from the first call through conversion, sync contacts automatically, and link phone calls to campaigns and lead sources.

Salesforce

We enable automatic caller ID lookup, new contact creation, click-to-call from records, and full journaling of calls and chats into your CRM.

Custom Integrations

We connect 3CX with ERP systems, helpdesk platforms, and bespoke applications to eliminate double entry and build a complete communication history.

all it - 3cx telephony

Advanced Call Centre Features

We build advanced 3CX call centre environments that help your team deliver excellent service without the usual call centre chaos!

Intelligent Queue Management

We configure queue strategies to suit your operation, including skill-based routing, round-robin distribution, longest-waiting algorithms and priority hunt groups.

Agent Performance Optimisation

Agents get practical controls such as wrap-up time settings and scheduled or manual login/logout, with real-time queue monitoring, SLA breach alerts and callback handling built right in.

Real-Time Monitoring and Training

Supervisors can monitor live calls, whisper-coach agents, jump into critical calls when needed, and track wallboards that display queue performance clearly.

Customer Experience Enhancements

Customers can request a callback while waiting, hear their queue position, enjoy branded music-on-hold and access multi-language support.

all it - 3cx telephony

Why Partner with All IT for Your 3CX Implementation?

When you choose ALL IT, you’re backed by a team that combines technical depth with practical business understanding:

Proven experience across multiple industries and business sizes (5 to 2,000 users).

Advanced technical certifications and partnerships with leading hardware vendors.

24/7 support, ensuring your communications never let you down.

Future-proof setups designed to scale with your growth.

Cost-effective solutions that maximise ROI.

Ready to see what 3CX can do for you?

Contact ALL IT today to take your communications to the next level.

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