What is VoIP and how can it help my business?

VoIP Business Services

What is VoIP and how can it help my business?

In recent years, VoIP has rapidly become one of the most popular forms of telecommunication for businesses, allowing for cost-efficient, flexible and enhanced functionality.

While the term ‘VoIP’ may currently seem unfamiliar to you, the chances are that you’ve made calls using this technology without even knowing it (FaceTime, WhatsApp, Facebook messenger all use VoIP to facilitate calls!).

Whether you think you know your stuff or find yourself scratching your head in confusion, it is valuable to understand how VoIP works and what it can do for your business.

What is VoIP?

First things first, what is VoIP? VoIP stands for Voice over Internet Protocol, a technology that enables you to make and receive calls over the internet, replacing the need for traditional phone lines.

Unlike traditional landline systems, which limit you to a single desk phone in your office, VoIP lets you make and receive calls from not only a desk phone but also from your laptop, tablet, and smartphone (via an app). With VoIP, users can make and receive calls from pretty much any device connected to a stable, high-speed internet connection! Pretty handy, right?


The Benefits:
How can VoIP help my business?

Now that we’ve got you feeling a little more confident about what VoIP is and how it works, it’s time to take a look at the benefits of VoIP and how it can help your business.


Cost-saving is one of the benefits of VoIP that almost any business can appreciate!

While making calls is a regular part of day-to-day business life, setting up multiple phone lines can be a serious hassle, and costs can add up quickly if you’re using a traditional telephone system.

Since VoIP phone systems can use your existing internet connection to make calls, the days of multiple phone lines are over. Whilst traditional phone lines typically charge for each minute of a call, the only costs of VoIP are the monthly charges from your Internet Service Provider, giving you a far more cost-friendly way to make both local and long-distance calls.


Since VoIP allows users to make calls from essentially anywhere with a broadband connection, it offers users a great deal of flexibility. VoIP provides the freedom to move as your business demands without being restricted by the limitations of a traditional phone system.

Your phone system grows with your business. Users can be quickly and easily added or removed. Phone features can be enabled or disabled with a click of a button. No more expensive wiring or long waits to add another phone line.

Whether you’re working in the office or out of the office, you can take incoming calls from wherever you are using an app on your phone, tablet, laptop or desktop. This can be incredibly convenient for individuals who work remotely or flexibly because they can make or receive calls from any of their devices, making it easy to get in touch with them outside of the workplace.


VoIP phone systems offer an extensive range of features that can improve the operational proficiency of your business. Most VoIP service providers typically include caller ID, voicemail to email or text, hold music, conference and group calling, and even a virtual receptionist. All of these features can play a huge part in assisting you to boost operational efficiency – no more panicked running back to your desk with a hot coffee in hand to try and answer the phone!

While many of these features are included in various packages, the flexible nature of VoIP provides you with the opportunity to customise services to suit the unique needs of your business.

So, where do I sign up?

Here at All IT Services, we utilise the latest VoIP technology from 3CX, Polycom, Yealink and other enterprise-grade partners to deliver effective, reliable and cost-saving voice solutions to our customers. All the expected advanced and call features are available, and ease of use is guaranteed, backed up by a reliable and responsive Australian-based support team.

As we’ve been delivering VoIP services to businesses for over a decade, making the switch to All IT Voice is simple! We can provide services within a matter of days, and we also stock the most common handsets, so they are waiting and ready for speedy deployment to your business – it really is that easy!


If you think VoIP might be the right fit for your business, or maybe you have a few questions, then just fill in your details below. We will contact you within 48 hours to discuss how our team of specialists can look after your business’s VoIP needs, saving your business time and money.

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